https://community.bt.com/t5/BT-Devices/Return-Kit/m-p/2342643#M31606 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327075">@John93</a></SPAN>&nbsp;</P> <P>Welcome to the community and thanks for posting I can certainly take a look at what's happening with these return bag orders.&nbsp;</P> <P>I've sent you a private message to ask for the details we need.</P> <P>Thanks</P> <P>Stuart</P> Sun, 21 Jan 2024 16:48:24 GMT StuartH 2024-01-21T16:48:24Z https://community.bt.com/t5/BT-Devices/Return-Kit/m-p/2342639#M31605 <P>I have cancelled my BT service few months a ago. Where BT requires me to return the device by a return kit. I have request two kits from the website and one from a call. But have not yet received any kit. Is there anyway which I can return the device?&nbsp;</P> Sun, 21 Jan 2024 16:31:32 GMT https://community.bt.com/t5/BT-Devices/Return-Kit/m-p/2342639#M31605 John93 2024-01-21T16:31:32Z https://community.bt.com/t5/BT-Devices/Return-Kit/m-p/2342643#M31606 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/327075">@John93</a></SPAN>&nbsp;</P> <P>Welcome to the community and thanks for posting I can certainly take a look at what's happening with these return bag orders.&nbsp;</P> <P>I've sent you a private message to ask for the details we need.</P> <P>Thanks</P> <P>Stuart</P> Sun, 21 Jan 2024 16:48:24 GMT https://community.bt.com/t5/BT-Devices/Return-Kit/m-p/2342643#M31606 StuartH 2024-01-21T16:48:24Z