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Hub has got wet, help

GJM1 — Mon, 22 Jan 2024 07:45:20 GMT

Hi All, following latest storm water came through a window frame and managed to get on to home hub, ( full fibre )No lights are showing. any help on fixing / drying hub would be appreciated

Re: Hub has got wet, help

Keith_Beddoe — Mon, 22 Jan 2024 08:35:02 GMT

@GJM1

Welcome to this user forum for BT Retail phone and broadband customers.

I doubt that you will be able to do much, as water tends to penetrate underneath surface mounted components, causing low resistance paths. There is no harm in putting it somewhere warm, but many such devices are beyond economic repair when they get wet.

Assuming you are still in a contract, I would be inclined to ring BT and ask for a replacement home hub.

Re: Hub has got wet, help

GJM1 — Mon, 22 Jan 2024 11:05:57 GMT

Many thanks. Just wondered if it could be dried out. guess ill give it 24hrs then ask for a replacement

Re: Hub has got wet, help

TimCurtis — Mon, 22 Jan 2024 11:17:31 GMT

@GJM1

Personally I'd do it now rather than wait 24hrs.

Re: Hub has got wet, help

-Richie- — Mon, 22 Jan 2024 19:37:03 GMT

I would also agree to call up and explain what happened, electrical devices and water don't mix well together.