This topic

Wholehome Guest Security

RobertOz — Mon, 29 Jan 2024 10:50:55 GMT

Hi,

I'm looking into enabling the guest network on my Wholehome WiFi. It is set up, but the network does not have any advanced security on it (AES or WPA2/3). I haven;t been able to find out how to enable it. Any pointers much appreciated.

Thank you

Re: Wholehome Guest Security

Keith_Beddoe — Mon, 29 Jan 2024 11:53:00 GMT

@RobertOz

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

Re: Wholehome Guest Security

RobertOz — Mon, 29 Jan 2024 15:03:05 GMT

Thanks Keith.

They were very helpful on the phone; the answer was to use the app to find the IP of the main WiFi Disc, connect to that using the ADMIN password. Once in the Configuration panel you get more options than in the mobile App, and can select the guest network to enable WPA2 (default was none). Set a password and all is good.

Cheers

Re: Wholehome Guest Security

Keith_Beddoe — Mon, 29 Jan 2024 15:07:29 GMT

Excellent 😀