This topic

Router

Demonica46 — Thu, 15 Feb 2024 20:44:28 GMT

Hi all,

Why is it that b.t basically force you to have one of their routers? I've had my own router and it worked perfectly before b.t shoved updates through it. Now I've had to have one of the b t routers just to access Internet.

I'm not very good at configuring technical equipment and can't do it myself. Why would bts updates change the way that the router I had bought change?

I checked the router and it says there's no problem with the actual router, the fault is with bt but when I spoke to bt there wasn't an issue. Idk what to do.

Re: Router

imjolly — Thu, 15 Feb 2024 21:19:22 GMT

Any BT updates issued by BT for the BT HUB would have absolutely no affect on a third party router connected to internet. More like the third party router manufacturer issued a router update over the internet

Re: Router

Les-Gibson — Thu, 15 Feb 2024 20:54:12 GMT

It's more likely that your router is not up to the job. What make & model is it and what type of broadband do you have?

Re: Router

Demonica46 — Thu, 15 Feb 2024 20:57:23 GMT

@ Imjolly,

Thanks for that, it had already updated itself before and it was fine. I'm not tech savy and tbh it does my head in. My son knows more than I do about this sort of thing and he said it needs configuring problem is he's busy and to far away to come sort it out for me atm.

Really don't want a bt router, but have no choice but to. Why can't things just be simple these days?

Re: Router

Demonica46 — Thu, 15 Feb 2024 21:00:13 GMT

@Les-Gibson it's Asus ax5400 dual band Rt-ax5400 if it means anything to you. As I said I'm not tech savy.

Re: Router

Demonica46 — Thu, 15 Feb 2024 21:01:56 GMT

@Les-Gibson the type of broadband I have is the new type that they put into new build system. Ain't a real clue?? Have brain fog tonight.

Re: Router

licquorice — Thu, 15 Feb 2024 21:05:17 GMT

I am not sure what your objection to using a BT router is if you are not tech savvy.

Re: Router

Les-Gibson — Thu, 15 Feb 2024 21:12:53 GMT

I'm a bit confused, how did you test the router if you're not tech savey?

BT only push software updates to their own equipment, nothing that may have been pushed will have made any difference to your Asus router.

When did this start to happen, was perhaps after an upgrade of some sort?

Re: Router

Demonica46 — Thu, 15 Feb 2024 22:48:45 GMT

My son normally does all the tech stuff for me. For what he has told me that there's stuff that bt send down the line, and re boot device when they want to.

Re: Router

Demonica46 — Thu, 15 Feb 2024 22:51:56 GMT

Through the app that comes with the router. You can check through the router app any faults etc. It happened 2 nights ago now. I had already updated software of the router and it was fine. Next morning it died on me. App said its to do with provider not the actual router.

Re: Router

Les-Gibson — Thu, 15 Feb 2024 23:10:13 GMT

BT only push software updates to BT equipment, the likelihood of any BT updates affecting your Asus router in any way is zero and they certainly won't cause it to restart.

Presumably your Asus connects to a white OpenReach box with a number of lights on it, are any of them red and is the one labelled LOS permanently out or is it flashing

Re: Router

chrisjp — Thu, 15 Feb 2024 23:10:46 GMT

"My son normally does all the tech stuff for me. For what he has told me that there's stuff that bt send down the line, and re boot device when they want to."
Yes, BT can install software updates and re-boot their own BT routers. But they can't do either of these things to any other make of router. If your ASUS router has suddenly stopped working, but you can still get broadband by using a BT router, then the problem with your ASUS router is nothing to do with BT .

Re: Router

c64z86 — Fri, 16 Feb 2024 00:12:24 GMT

Maybe the update from Asus caused it to factory reset and now all its settings for connecting to the BT network are lost?

Your son will need to double check that it still has the username bthomehub@btbroadband.com and password BT set on it next time he can come over.

Re: Router

Demonica46 — Fri, 16 Feb 2024 11:46:09 GMT

Thanks for the reply,I'm sure my son will figure it out for me when he has a moment.

Re: Router

Demonica46 — Fri, 16 Feb 2024 11:49:10 GMT

Ahh ok. I thought it may be the settings within the router. No idea why it has changed as it was working perfectly a few days ago. Again as I've said I'm no techie. I know some basics but when it comes to changing or dealing with settings I don't. My heads just not configured for this sort of thing. I just want something that will plug in,work,go without all the faffing around.

Re: Router

Demonica46 — Fri, 16 Feb 2024 11:51:58 GMT

Noop non are red, my son connected it up via the main box with the flashy lights which then the wire runs around the wall connecting to a router. All lights are green.

Re: Router

licquorice — Fri, 16 Feb 2024 12:06:18 GMT

If you want something that just plugs in and works, use the BT router. That is what it is intended for, plug and play for non techies. You still haven't said why you don't want to use it.

Re: Router

Les-Gibson — Fri, 16 Feb 2024 13:02:30 GMT

Going back to your original post:

Why is it that b.t basically force you to have one of their routers? The short answer is that they don't, many people use their own equipment.

I've had my own router and it worked perfectly before b.t shoved updates through it. As already advised, BT cannot and do not shove updates through non-BT branded equipment, it simply wouldn't be worth their time or effort.

Now I've had to have one of the b t routers just to access Internet. Bearing in mind that you are not technical, what are your objections to using the BT hub, at least then BT can ensure that you always have the latest software and can assist when things go wrong.

I'm not very good at configuring technical equipment and can't do it myself. Why would bts updates change the way that the router I had bought change? As I said earlier, no BT updates are going to make a ha'pence of difference to non BT equipment such as Asus.

I checked the router and it says there's no problem with the actual router, the fault is with bt but when I spoke to bt there wasn't an issue. Idk what to do. Another reason to use a BT router, the BT technical team do not have the capability to assist when third party equipment goes wrong so, as you are now finding out, it falls on you to help yourself.

I'm sorry if those are not the answers you wanted to hear but from all that you've said so far, I believe that using a BT supplied hub would be your best bet

Re: Router

Demonica46 — Fri, 16 Feb 2024 14:52:08 GMT

It's OK, sorted now, have bt router unfortunately until my son can figure out the other one for me.

Re: Router

Demonica46 — Fri, 16 Feb 2024 14:56:44 GMT

They do shove updates through the line tho, whether you have their bt router or not. As for having the bt hub, lots of reasons, they can re start the router themselves, send stuff down it you don't probably want, and spy on you to. They monitor what you do and where you go.
Have their router for now, so it will have to do until the other router can be figured out. Thank you for everyone's help and advice.