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Firmware Update v41 causing gaming issues

Hazza2107 — Fri, 05 Jan 2024 23:39:54 GMT

Since this firmware update back in December gaming online is unplayable, reported serval times to BT and no resolution, the only thing they tried to do is upsell me a better package which is ridiculous.

the jitter and ping is the issue

Re: Firmware Update v41 causing gaming issues

WSH — Sat, 06 Jan 2024 10:30:41 GMT

That v0.41.00.07076-BT or v0.41.01.10137-BT?

Re: Firmware Update v41 causing gaming issues

Spammy2 — Sat, 06 Jan 2024 15:51:07 GMT

I'm not OP but this seems to be the case for others including me.
It seems to be ever since this update:

Firmware version:v0.41.01.10137-BT
Firmware updated:Mon Dec 11 19:31:49 2023

Re: Firmware Update v41 causing gaming issues

Davosi — Sat, 06 Jan 2024 16:44:26 GMT

Same….

Re: Firmware Update v41 causing gaming issues

countrypaul — Sat, 06 Jan 2024 16:47:04 GMT

What Broadband are you on, FTP, FTTC/vdsl, or adsl?

Re: Firmware Update v41 causing gaming issues

WSH — Sat, 06 Jan 2024 16:52:49 GMT

Not seen that myself but I'm not really a gamer. In fact, I've got the best connection speed I've ever had but that could just be the recent switch to DV.

Re: Firmware Update v41 causing gaming issues

Hazza2107 — Sat, 06 Jan 2024 17:06:09 GMT

It’s 0.41.01.10137-BT

Re: Firmware Update v41 causing gaming issues

Hazza2107 — Sat, 06 Jan 2024 17:07:43 GMT

VDSL

Re: Firmware Update v41 causing gaming issues

Davosi — Sat, 06 Jan 2024 17:08:07 GMT

The speed is not effected

Re: Firmware Update v41 causing gaming issues

Hazza2107 — Sat, 06 Jan 2024 17:10:11 GMT

Yes speed of the internet isn’t the issue, it’s the constant spike in ping or jitter.

dont really know how to resolve this. I’m not a computer or internet expert by any means and had to learn the terminology in the last few weeks.

Re: Firmware Update v41 causing gaming issues

Hazza2107 — Sat, 06 Jan 2024 17:11:13 GMT

Have you got any ideas on how to rectify or do I just need to complaining to BT?

Re: Firmware Update v41 causing gaming issues

Davosi — Sat, 06 Jan 2024 17:47:00 GMT

Keep complaining, even it doesn’t get fixed. They need to know there is an issue. The more people complain increases the chance they will actually investigate and do something. You have to ask to speak to managers as they seem to be able to be more helpful. Do let them just say there is nothing they can do.

Re: Firmware Update v41 causing gaming issues

Keith_Beddoe — Sat, 06 Jan 2024 17:57:22 GMT

@Hazza2107

After a firmware update, its best to do a factory reset of the home hub, as the new firmware is likely to contain changes to the configuration file which do not match your current working file.

By doing a factory reset, the latest version of that configuration file is loaded, which would then match the version included in the firmware.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Re: Firmware Update v41 causing gaming issues

Davosi — Sat, 06 Jan 2024 18:02:37 GMT

Reset the router about 100 times. Also got sent a brand new one last week. Issue still there.

Re: Firmware Update v41 causing gaming issues

Keith_Beddoe — Sat, 06 Jan 2024 19:23:56 GMT

Variable response times are nearly always caused by something affecting the local network, like video streaming services running at the same time, or using a wireless connection instead of a direct Ethernet connection to the home hub.

Netflix is the worst offender, as it uploads data as well as downloading it.

Cloud uploads will also upset things. Things like OneDrive, Google Drive, or BT Cloud.

You need exclusive access to your Internet connection if you want to avoid poor response times.

Re: Firmware Update v41 causing gaming issues

Davosi — Sat, 06 Jan 2024 19:48:53 GMT

When I received the new router I didn’t connect any devices apart from one to test the connection. The issue was still there. There was no streaming, gaming, uploads or downloads happening. This is not a local network issue.

Re: Firmware Update v41 causing gaming issues

Spammy2 — Sat, 06 Jan 2024 19:53:05 GMT

Issue is identical to many of us with engineers confirming lines are okay, equipment switched out multiple times ans 1 device via ethernet cable with the problem being noticed at the start of december.

Re: Firmware Update v41 causing gaming issues

Spammy2 — Sun, 07 Jan 2024 17:36:26 GMT

Latency to the BT servers in London show major jitter and inconsistent latency spikes. 20mins after every factory reset or restart of the hub the latency consistently rests higher from around 7-8ms to 11-12ms with latency spikes.

This occurs no matter if the IP changes or not

Re: Firmware Update v41 causing gaming issues

Hazza2107 — Fri, 16 Feb 2024 22:47:35 GMT

Hi @Spammy2 are you still having the same issues?

I’ve tried just about everything and still got the same issue

Last option is getting a PPPoe router and modem.

Re: Firmware Update v41 causing gaming issues

nainapayalii — Sat, 17 Feb 2024 07:48:56 GMT

I've got the best connection speed I've ever had but that could just be the recent switch to DV.