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Returned equipment not showing as received

NorthernLight — Mon, 04 Mar 2024 14:15:50 GMT

Hello,

I returned a faulty Hybrid Connect that was replaced. Despite sending it on 1st February and seeing from the tracking number that it was received a week later my account still says I need to return it or risk being charged. However elsewhere on my account it shows as having been received on 15th February.

Is this something someone can sort out for me?

Thanks

Tony

Re: Returned equipment not showing as received

DavidM — Mon, 04 Mar 2024 14:18:51 GMT

Hi @NorthernLight and welcome back.

Thanks for posting about returning your equipment. I can sort this out for you. Check your inbox for my message and drop me over the details.

Cheers

David

Re: Returned equipment not showing as received

DavidM — Mon, 04 Mar 2024 15:58:58 GMT

Thanks for sending over the details @NorthernLight

That's all sorted for you now.

All the best

David