Whole Home Premium - One Disc Freezes!

davidmacdavies — Wed, 10 Apr 2024 11:53:33 GMT

I have Whole Home Premium, 3 discs, one connected to router. Of the 3 (not the master) one seems to periodically freeze every few days, it shows as blue in the app and says its working, it has a blue light light on but the devices connected to it are not accessible. I restart the disc via the app and it all starts to work ok after a few minutes. This is only just started to happen in the last 2 to 3 weeks, over the previous 6 months absolutely no issues.

Re: Whole Home Premium - One Disc Freezes!

Keith_Beddoe — Wed, 10 Apr 2024 12:34:55 GMT

@davidmacdavies

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

This topic

Whole Home Premium - One Disc Freezes!

Re: Whole Home Premium - One Disc Freezes!