https://community.bt.com/t5/BT-Devices/Return-equipment/m-p/2375735#M32307 <P>Many posters on the forum just phone CS 03301234150 and request returns bag without any problem so not sure why you have difficulty</P> Mon, 15 Apr 2024 09:41:02 GMT imjolly 2024-04-15T09:41:02Z https://community.bt.com/t5/BT-Devices/Return-equipment/m-p/2375711#M32306 <P>I have tried on numerous occasions to contact BT via telephone to ask for a returns bag and label without success.&nbsp;</P><P>Can someone arrange for a bag and label to be posted to my home address to allow me to return my old BT box?</P><P>Thank you&nbsp;</P><P>Catherine Reilly</P> Mon, 15 Apr 2024 09:14:52 GMT https://community.bt.com/t5/BT-Devices/Return-equipment/m-p/2375711#M32306 Kay4 2024-04-15T09:14:52Z https://community.bt.com/t5/BT-Devices/Return-equipment/m-p/2375735#M32307 <P>Many posters on the forum just phone CS 03301234150 and request returns bag without any problem so not sure why you have difficulty</P> Mon, 15 Apr 2024 09:41:02 GMT https://community.bt.com/t5/BT-Devices/Return-equipment/m-p/2375735#M32307 imjolly 2024-04-15T09:41:02Z