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how can I contact BT regarding returned kit they have not received?

jamboni — Sat, 11 May 2024 10:22:52 GMT

how can I contact BT regarding returned kit they have not received?

imjolly — Sat, 11 May 2024 10:26:19 GMT

phone CS 03301234150 and they should be able to help

jamboni — Sat, 11 May 2024 10:30:27 GMT

All I get is voice menu which transers me to all sorts of optionswhich do not apply. I cannot speak to anyone.

imjolly — Sat, 11 May 2024 10:32:32 GMT

many posters on forum with same problem have managed using CS number try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband