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Do you get charged for damaged kit

Dmaxa — Tue, 06 Aug 2024 15:01:25 GMT

I'm reaching the end of my contract and I have been told they want the kit back.

There is minor cosmetic damage and a foot is missing from the smart hub 2. Will this matter?

If so any idea how much I can be charged by BT for this?

Re: Do you get charged for damaged kit

VeteranISPUser — Tue, 06 Aug 2024 16:04:19 GMT

Hi @Dmaxa It sounds like normal wear and tear to me …

Re: Do you get charged for damaged kit

iniltous — Tue, 06 Aug 2024 17:45:52 GMT

The BT hub I returned some 6-7 months ago had a similar problem , one of the feet on the hub had broken off , it never really occurred to me , that sending it back in that state , I may be deemed responsible for the ‘damage’ , I assumed that it was going to be an issue, and , it wasn’t.

Re: Do you get charged for damaged kit

chrisjp — Tue, 06 Aug 2024 19:19:28 GMT

I suspect that BT don't actually re-issue returned kit but just dispose of it, presumably in an environmentally friendly way. So wear and tear issues should be of no consequence.

Re: Do you get charged for damaged kit

gg30340 — Tue, 06 Aug 2024 19:26:17 GMT

See link regarding returned equipment and what happens to it.

How to return and recycle your BT equipment for free | BT Help

I doubt that BT will be concerned about the "damage". Make sure you keep your Proof of Postage and if possible take a photograph of it per chance you lose the paper copy. It is not unknow for BT to mistakenly bill people some months after the item was returned and it is a lot easier to prove it was returned with the Proof of Postage.

Re: Do you get charged for damaged kit

WSH — Tue, 06 Aug 2024 19:33:57 GMT

@chrisjp Or sell them to the Far East, where they’re broken for components that end up in your next purchase?