https://community.bt.com/t5/BT-Devices/Hybrid-Connect-Stock-Issues/m-p/2400629#M32755 <P>I'm so annoyed, i renewed my contract with BT last week agreeing to keep my package the same but for a cheaper price. The next day my Hybrid Connect was disconnected and removed from my package !!</P><P>I called BT and was told this had been done in error and they would ned to send me a new Hybrid Connect box (why they couldn't just reconnect my old one it don't know) anyway the replace came and was showing solid red lines when i tried to conect it, phoned BT again was told the will have to send me a replacement.</P><P>Now they tell me due to stock issues it won't be sent yet, it was last Friday i was told it would be sent. I'm so annoyed, thinking of cancelling my contract while still within the 14 days cooling off period.</P><P>To top it all they charges me £11.99 to send the replace box !!!!!!!!</P><P>Anyone else having stock issues ?</P> Wed, 14 Aug 2024 16:43:17 GMT hogogg 2024-08-14T16:43:17Z https://community.bt.com/t5/BT-Devices/Hybrid-Connect-Stock-Issues/m-p/2400629#M32755 <P>I'm so annoyed, i renewed my contract with BT last week agreeing to keep my package the same but for a cheaper price. The next day my Hybrid Connect was disconnected and removed from my package !!</P><P>I called BT and was told this had been done in error and they would ned to send me a new Hybrid Connect box (why they couldn't just reconnect my old one it don't know) anyway the replace came and was showing solid red lines when i tried to conect it, phoned BT again was told the will have to send me a replacement.</P><P>Now they tell me due to stock issues it won't be sent yet, it was last Friday i was told it would be sent. I'm so annoyed, thinking of cancelling my contract while still within the 14 days cooling off period.</P><P>To top it all they charges me £11.99 to send the replace box !!!!!!!!</P><P>Anyone else having stock issues ?</P> Wed, 14 Aug 2024 16:43:17 GMT https://community.bt.com/t5/BT-Devices/Hybrid-Connect-Stock-Issues/m-p/2400629#M32755 hogogg 2024-08-14T16:43:17Z https://community.bt.com/t5/BT-Devices/Hybrid-Connect-Stock-Issues/m-p/2400648#M32757 <P>You need to complain again, you should not be charged extra for their mistake!</P> Wed, 14 Aug 2024 20:47:42 GMT https://community.bt.com/t5/BT-Devices/Hybrid-Connect-Stock-Issues/m-p/2400648#M32757 Crimliar 2024-08-14T20:47:42Z