This topic

Returns bag

JuliaWulia62 — Wed, 14 Aug 2024 15:38:47 GMT

I have a BT router that we accidentally omitted to return when we changed provider. I've tried calling customer services to get a returns bag but there were no suitable options and I kept getting cut off. When I did choose any option the voice said they will try to answer within 20 minutes!

Please could one of the moderators email me so I can arrange for you to send me a returns bag.

Thank you

Re: Returns bag

NeilO — Wed, 14 Aug 2024 18:45:11 GMT

Hi @JuliaWulia62 I'd recommend using the message now option on this link to request a returns bag Broadband | BT Help

Thanks

Neil

Re: Returns bag

JuliaWulia62 — Thu, 15 Aug 2024 06:25:27 GMT

I have tried this already but the options are not available as I am not a new or existing customer. This is actually why I ended up coming to the forum. I was pleased to see that other people have come here in the past and Moderators have been able to arrange this for them. I don't need the router, I've not been charged for it, I just don't want to take it to the dump.

Re: Returns bag

gg30340 — Thu, 15 Aug 2024 07:04:58 GMT

Take it to your local recycling centre or try this.

https://www.bt.com/help/tv/disposing-of-your-old-electronic-equipment