https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401770#M32781 <P>If you call BT Billing 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /><BR /></P> Tue, 20 Aug 2024 13:26:29 GMT gg30340 2024-08-20T13:26:29Z https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401756#M32780 <P>I returned a BT hub on 9th Feb 24 using the bag provided and I still have the proof of posting receipt.</P><P>My bill keeps showing this as outstanding and at some stage I'm going to get charged.</P><P>I've tried phoning but none of the options given cover this problem.</P><P>How can I best contact them and send a photo of my proof? Is there an email address?</P> Tue, 20 Aug 2024 11:35:31 GMT https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401756#M32780 Tom55 2024-08-20T11:35:31Z https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401770#M32781 <P>If you call BT Billing 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /><BR /></P> Tue, 20 Aug 2024 13:26:29 GMT https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401770#M32781 gg30340 2024-08-20T13:26:29Z https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401773#M32782 <P>Thanks Pal. All done&nbsp;<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Tue, 20 Aug 2024 13:32:17 GMT https://community.bt.com/t5/BT-Devices/Equipment-return/m-p/2401773#M32782 Tom55 2024-08-20T13:32:17Z