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Equipment return after account holder passes away

Nathan_A — Tue, 27 Aug 2024 13:16:19 GMT

Hi. My father-in-law passed away in April and we cancelled the account with BT who promised to send a return box/bag for the equipment. It never arrived. Is there a way I can easily send the equipment back, not being the account holder and nor living at the address?

Re: Equipment return after account holder passes away

gg30340 — Tue, 27 Aug 2024 14:34:01 GMT

If you call BT Billing 0330.1234.150 you can request that they send one out to you.

Re: Equipment return after account holder passes away

barnpiece — Tue, 27 Aug 2024 15:26:34 GMT

And make sure you get a proof of posting!

Their systems do not register returned items properly quite a lot of the time.

Richard