This topic

Whole Home Guest Schedule

ben_summers — Thu, 22 Feb 2024 23:22:01 GMT

I've an issue whereby I'm unable to setup a schedule under the guest WiFi, I have the option to do so in the app, however it is greyed out when I click into create a schedule?

Re: Whole Home Guest Schedule

Keith_Beddoe — Fri, 23 Feb 2024 06:15:15 GMT

@ben_summers

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

Re: Whole Home Guest Schedule

Kingbroady — Tue, 03 Sep 2024 21:06:54 GMT

Same issue. I'm not phoning. That's what this forum is for.

Re: Whole Home Guest Schedule

Manatarms84 — Tue, 03 Sep 2024 22:52:20 GMT

The forum is to get help and sometimes that helps is a phone call.

@Keith_Beddoe did also kindly give an email address as well. That specific product is its own separate thing and is now quite old so BT have a specific team to help

Re: Whole Home Guest Schedule

gg30340 — Tue, 03 Sep 2024 23:11:46 GMT

@Kingbroady wrote:

Same issue. I'm not phoning. That's what this forum is for.

Great attitude!

Re: Whole Home Guest Schedule

ben_summers — Wed, 04 Sep 2024 05:14:27 GMT

TBH, I wouldn't bother calling either, nor emailing as the resolutions provided haven't worked sadly. Just glad my contract is up in October.

As you've already established the forum is of no use niether.

Re: Whole Home Guest Schedule

naylor2006 — Wed, 04 Sep 2024 11:34:51 GMT

@ben_summers said:
TBH, I wouldn't bother calling either, nor emailing as the resolutions provided haven't worked sadly. Just glad my contract is up in October.
As you've already established the forum is of no use niether.

Your contract wont have anything to do with BT Wholehome, its a separate product you can use with any ISP. Wholehome is half decent and I am happy to provide support on here if I can whenever I do spot a question relating to it. I used the original Wholehome large discs for nearly 5 years so can troubleshoot most quirks, having said that I never used the guest network feature at all, renders this post slightly irrelevant but you might have some more joy by configuring some settings from the master disc web interface and not the app. Locate the IP address of this disc and then navigate to this via a browsers http://192.168.1.xx or whatever it is, sometimes this works also: http://mybtdevice.home

Have you already got a working guest network?

Re: Whole Home Guest Schedule

ben_summers — Wed, 04 Sep 2024 13:08:10 GMT

Hi,

Yes maybe some clarity on the router comment would help, the router provided by BT (Smart Hub 2) means I need the Whole Home discs to get any good WiFi at home, i'll be seeking out a provider who uses a better router (eg: Vodafone Super Wifi is a mesh option or the ProII offering), or put the £20/£30 a month saved at cheap ISP towards my own Unify AP.

I've tried the browser option of http://192.168.1.xx and only see Guest to turn on and off not the option to schedule as is available via the App.

Thanks so much for the reply though I hadn't tried the above until now.

Re: Whole Home Guest Schedule

naylor2006 — Wed, 04 Sep 2024 13:15:18 GMT

Dont rely on ISP WIFI or ISP WIFI addons, they are nearly always locked to themselves and you end up paying for something which you'll have to give back or is useless with another provider.

Get yourself a decent 3rd party setup you can use always with any ISP, indeed I went for Unifi and its been great, but it wont pass through walls any better than the ISP router, WIFI will always diminish as it hits walls, you need multi wired wireless access points if you want consistent good WIFI around a property. The BT SH2 WIFI is decent, but it suffers in the same way a 100 million dollars AP will also.

Re: Whole Home Guest Schedule

Kingbroady — Thu, 05 Sep 2024 18:36:34 GMT

Emailed, followed the actions, and no change.

Given this is old technology and I live in a new build house with ethernet ports in each room, I suspect it's worth me buying new access points. I don't really get whether my current set-up is exactly that, only that it doesn't allow me to schedule the kids' wifi, having given them access to the guest wifi.

Re: Whole Home Guest Schedule

naylor2006 — Thu, 05 Sep 2024 18:57:20 GMT

100%, if you have Ethernet in each room get a POE switch where they all terminate and get some UniFi gear 👍

Re: Whole Home Guest Schedule

gg30340 — Thu, 05 Sep 2024 18:58:35 GMT

You could try something like this:-

If your rooms can be fed from Ethernet ports and you intend to use Ethernet to "feed" a WAP (wireless access point) in the kids rooms you could put an Ethernet switch in between the hub and the Ethernet patch panel that feeds the kids bedrooms.

Because the Ethernet switch needs to be plugged into an electrical socket it means you could put the switch on a timer.

This would allow you to turn the Ethernet switch off and on at your chosen times which in turn would disconnect the kids devices from WAP and obviously the Internet.

You would off course need to ensure that the kids do not have access to the timer or be able to connect to your home wireless network that is being transmitted through out the house which may spill into their room.