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Weird Hub 2

Irish-Lynda — Sun, 29 Sep 2024 11:45:54 GMT

I have had issues with alexa devices suddenly not working and I have finally had a good play.

It seems that if I connect to the hub2 via wireless at 2.4 I get told there is no internet connection and connecting to the IP address of the hub is impossible nearly all the time.

When I managed to get in and turn 5gHz on, things seem to work better, I get internet when connected via 5GHz, but then many Alexa devices fail to connect to 2.4 as the 5GHz seems to get in the way.

Is this because of a failing Hub2 or an issue with Alexa stuff.

Is the solution to wait until the Amazon servers etc sort themselves out, or ask BT for a new hub2, or buy a 3rd party router that allows me to split channels so I can decide what can connect to which frequency.

Re: Weird Hub 2

imjolly — Sun, 29 Sep 2024 12:01:00 GMT

I assume you mean you have a SH2 not a old hub 2. have you tried a factory reset of the SH2 by pressing the recessed button on back and holding 20/30 secs until hub lights flash. now see if your devices will connect remembering the wifi password will be the one on the hub

Re: Weird Hub 2

Irish-Lynda — Sun, 29 Sep 2024 12:09:59 GMT

Yes I reset the hub back to default settings, no change.

Re: Weird Hub 2

imjolly — Sun, 29 Sep 2024 12:29:20 GMT

so can you go to wireless in hub manager and turn of 5ghz and also change the 2.4ghz from smart/auto channel to a selected channel then see if you can connect alexa device

Re: Weird Hub 2

Irish-Lynda — Sun, 29 Sep 2024 12:58:57 GMT

I don't think I have auto channel on, but it may be on now after the reset and I forgot to turn it back off.

I must admit, I dislike the fact that I cannot separate the frequencies, it just seems to make things more difficult when something goes wrong

Re: Weird Hub 2

Irish-Lynda — Sun, 29 Sep 2024 13:07:33 GMT

As I look after the connection for a bed ridden friend and live elsewhere I really need a system that just works without being touched, and if there is an outage, I need everything just to reconnect

Re: Weird Hub 2

Katie_B — Tue, 01 Oct 2024 12:22:44 GMT

Hi @Irish-Lynda.

Thanks for coming back to us.

I would recommend giving us a call so our technical care team can look into this for you.

Katie