Unable to connect to the internet on a number of BT Smart Hub 2

phelimmc — Thu, 03 Oct 2024 11:21:42 GMT

Hi,

Can anyone please advise we are rolling out a number of BT Smart Hub 2 devices within our infrastructure. Some work from setup fine but we intermittingly encounter issues with other BT Smart Hub 2 devices.

Typically the blue light shows on the devices that cannot break out to the internet but when you check the Broadband IP address within the Business Smart Hub 2 Manager it lists a private address e.g. 10.15.x.x instead of a public IP.

Usually is this issue caused by a faulty router or an issue with the circuit? when we have encountered this issue we tried multiple reboots and also have tried a number of factory resets but the issue still remains. When we contact BT they cannot see an issue with the line. As I've mentioned when we setup in other sites it works fine. Is there any other recommended steps we can do to get this resolved and hopefully avoid encountering this issue going forward.

Thank you

Re: Unable to connect to the internet on a number of BT Smart Hub 2

licquorice — Thu, 03 Oct 2024 11:52:09 GMT

This is the BT residential forum, the business forum is here

This topic

Unable to connect to the internet on a number of BT Smart Hub 2

Re: Unable to connect to the internet on a number of BT Smart Hub 2