https://community.bt.com/t5/BT-Devices/BT-Enterprise-SH31B-Fails-to-update-not-checking-server/m-p/2418914#M33202 <P>This is the BT residential forum, you need to post on the business forum.</P> Sat, 14 Dec 2024 22:11:04 GMT licquorice 2024-12-14T22:11:04Z https://community.bt.com/t5/BT-Devices/BT-Enterprise-SH31B-Fails-to-update-not-checking-server/m-p/2418910#M33201 <P>Hi,</P><P>My BT Smart Hub 3 has been online for exactly:</P><DIV class=""><DIV class=""><P class="">System uptime:</P></DIV></DIV><DIV class=""><P class="">1 Day, 22 Hrs 44 Mins</P><P class="">Yet, my Hub is still refusing to upgrade from firmware version:</P><DIV class=""><DIV class=""><P class="">Firmware version:</P></DIV></DIV><DIV class=""><P class=""><SPAN>r1.34.0-R-994210-PROD-83002</SPAN><SPAN class="">r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P R O D - 8 3</SPAN></P><P class=""><SPAN class="">I'm pretty stuck as I know that there are newer firmwares than this one, but whenever I contact BT Support the only reply I get is "this is automatic". That isn't good enough and I think I have a faulty Hub as this device has never checked for updates from BT. </SPAN></P><P class="">This connection is an FTTX connection (FTTP with External).</P><P class="">Please can someone assist?</P></DIV></DIV> Sat, 14 Dec 2024 21:08:53 GMT https://community.bt.com/t5/BT-Devices/BT-Enterprise-SH31B-Fails-to-update-not-checking-server/m-p/2418910#M33201 jamesharb 2024-12-14T21:08:53Z https://community.bt.com/t5/BT-Devices/BT-Enterprise-SH31B-Fails-to-update-not-checking-server/m-p/2418914#M33202 <P>This is the BT residential forum, you need to post on the business forum.</P> Sat, 14 Dec 2024 22:11:04 GMT https://community.bt.com/t5/BT-Devices/BT-Enterprise-SH31B-Fails-to-update-not-checking-server/m-p/2418914#M33202 licquorice 2024-12-14T22:11:04Z