This topic

Clicking Smarthub 2 since migration to full fibre

DrMagical — Thu, 09 Jan 2025 17:41:53 GMT

Migrated to full fibre, engineer fitted it yesterday. Same BT Smarthub 2 that was fine until yesterday. Now it clicks all the time every 2-3 seconds. Quiet click but still annoying. Not overheating.

Any ideas?

Re: Clicking Smarthub 2 since migration to full fibre

Anonymous — Thu, 09 Jan 2025 18:18:00 GMT

@DrMagical

Have you tried powering it off for a couple of minutes and then restarting it?

Re: Clicking Smarthub 2 since migration to full fibre

DrMagical — Thu, 09 Jan 2025 18:34:29 GMT

Yes - just tried, tick, tick, tick.....!

Re: Clicking Smarthub 2 since migration to full fibre

Christopher_G — Fri, 10 Jan 2025 08:27:30 GMT

Hi @DrMagical

The frequency of the clicking (2-3 seconds) is unusual. It may be worth having a chat with our Technical Support team so they can run through some tests with you.
Chris

Re: Clicking Smarthub 2 since migration to full fibre

Anonymous — Fri, 10 Jan 2025 08:40:23 GMT

@DrMagical

To me, that sounds like it could be the switch-mode mains power supply failing and not delivering quite sufficient voltage.

In the, (probably unlikely), event that you have or can borrow another compatible PSU, it might be worth swapping it out to test.

If you do contact Tech Support, as recommended by @Christopher_G , and they end up sending you a new hub, it may be worth swapping out the power supply first.

I assume, (but don't know for sure), that when replacement kit is sent out, a complete setup, (hub, power supply and cables etc), is sent, the same as sent to new customers, rather than just a hub on its own? @Christopher_G , can you confirm please?

Re: Clicking Smarthub 2 since migration to full fibre

Christopher_G — Fri, 10 Jan 2025 09:25:42 GMT

Hi @Anonymous

If a replacement router is needed, the replacement would include a power pack and cables. A returns bag is sent for the old equipment within seven days. So, if this is the case, the user can try both of the power cables.

Chris

Re: Clicking Smarthub 2 since migration to full fibre

DrMagical — Fri, 10 Jan 2025 13:36:49 GMT

Thanks for suggestions - I tried switching out the power supply unit. I didn't have a spare one but the hybrid connect PSU seems identical. Same clicking / ticking noise. I will contact tech support!

Re: Clicking Smarthub 2 since migration to full fibre

Anonymous — Fri, 10 Jan 2025 13:44:48 GMT

@DrMagical

Did you check the current rating of the Hybrid Connect power supply to ensure that it is capable of powering the SmartHub?

IIRC, a SH2 power supply is rated to give out up to 1.5 amps?

An underrated power supply can give the same effect as a failing, but properly rated, one.

Re: Clicking Smarthub 2 since migration to full fibre

DrMagical — Fri, 10 Jan 2025 13:52:15 GMT

Yes it was 1.5a

Re: Clicking Smarthub 2 since migration to full fibre

DrMagical — Sun, 12 Jan 2025 08:58:30 GMT

Just an update - engineer coming to house on Tuesday. Not getting the paid for speed to the hub so hopefully they will look at the hub as part of this problem.