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No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 11:01:13 GMT

Hi All,

I bought a new BT hub 2 on ebay as mine has been having problems intermittently for ages. Anyway, it's the same as the old one but when I go to turn on the fibre option it's not there.

Advanced, broadband etc no but option to turn it on.

Would love some feedback

Thanks

Re: No fibre option on BT hub 2

Keith_Beddoe — Thu, 23 Jan 2025 11:10:55 GMT

@pball

Its only needed if you have a full fibre connection, where the home hub is connected to the Openreach ONT.

If that is the case, then you are out of luck, as it probably needs a firmware update which would need an Internet connection.

I assume its the BT Smart Hub 2 you have, the one with a green phone socket on the back?

Re: No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 11:16:10 GMT

Thats the one Keith. Nice to know it could just be a firmware update needed. Just need to find a neighbour with a modem I guess.
Thank you

Re: No fibre option on BT hub 2

Keith_Beddoe — Thu, 23 Jan 2025 11:28:11 GMT

No, you would need one with a BT VDSL connection. (copper).

There is no guarantee it would get a software update, as it would be a device with a serial number unknown to BTs Network Management system.

If it did, it could take many weeks.

Re: No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 11:42:13 GMT

@Keith_Beddoewrote:
No, you would need one with a BT VDSL connection. (copper).
There is no guarantee it would get a software update, as it would be a device with a serial number unknown to BTs Network Management system.
If it did, it could take many weeks.

That's what I meant, I'm hoping my neighbour will do this for me. It's a brand new router, still in plastic , shame about the firmware.

Thanks again Keith

Re: No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 11:44:24 GMT

On a side note.

If BT hadn't kept telling me to reset my router so many times I probably wouldn't be asking this question .

Never mind 🙂

Re: No fibre option on BT hub 2

WSH — Thu, 23 Jan 2025 12:44:47 GMT

I do use two SH2's, one I bought. Both update without any issues regarding the serial numbers etc.

Re: No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 13:14:08 GMT

Nice to know , thank you.

Re: No fibre option on BT hub 2

WSH — Thu, 23 Jan 2025 13:35:17 GMT

Having said that, one interesting observation: The bought one was in use recently and did seem reluctant to get the latest update to v0.44. It was a month after I first saw the update reported here and only appeared after I put the BT issued one back on. I put the bought one on to update next day and it did so immediately. Not seen that behaviour before in half a dozen updates but it might be linked to what Keith said.

Re: No fibre option on BT hub 2

pball — Thu, 23 Jan 2025 15:05:48 GMT

Thanks again, I'll try to persuade my neighbour to plug the new one in over night, see if it updates.

Thanks