This topic

Returning equipment

mull77 — Wed, 29 Jan 2025 15:38:59 GMT

I have received a new router and had. request to return my only one, however I didn't receive a bag to return it in. I've since received an email which says that I should be able to log on the MyBT and order a new one from there, however, I cannot find a link anywhere. How do I order a new bag?

Re: Returning equipment

imjolly — Wed, 29 Jan 2025 16:24:52 GMT

Phone CS 03301234150 and request one

Re: Returning equipment

edbostan — Wed, 29 Jan 2025 18:47:25 GMT

My bag arrived separately from my new hub last month. Fortunately the two packages arrived on the same day but perhaps your returns bag may arrive in the next day or two