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Equipment Return - what needs to go back?

AndyCP — Tue, 17 Dec 2024 09:38:02 GMT

Can someone tell me what needs to go back to escape the £50 charge.

I have received the bag (more like a sack) and label.

MyBT account online says - You need to return these items -SmartHub2 (with serial number specified).

My question is, just the SmartHub or everything that came originally, i.e. power adaptor, RJ11line/lead that goes into router, ADSL splitter/filter, Ethernet cable etc?

Any advice appreciated, trying to avoid BT maximising their profits.

Re: Equipment Return - what needs to go back?

gg30340 — Tue, 17 Dec 2024 10:07:20 GMT

Just the Smarthub2.

Re: Equipment Return - what needs to go back?

Barisax18 — Mon, 10 Feb 2025 11:03:34 GMT

I’m just about to return my SmartHub 2 and was wondering whether there is any personal info retained on the hub, and how to erase it if there is?

Re: Equipment Return - what needs to go back?

imjolly — Mon, 10 Feb 2025 11:33:37 GMT

you can press the reset button on back of hub and hold for 20/30 secs until hub lights flash and that will return hub to how you received it remember to get receipt of posting

Re: Equipment Return - what needs to go back?

AndyCP — Mon, 10 Feb 2025 14:44:47 GMT

I just pressed the "reset" to go back to the default settings.

As someone has mentioned, keep your receipt. I was getting worried, BT took 6 weeks to acknowledge return.