This topic

Freestyle 650 answerphone memory cahe

theballen — Wed, 12 Feb 2025 14:04:36 GMT

My answerphone base has a flashing red light at the bottom middle which I understand may mean the memory cache is full and needs emptying. Can anyone advise on this or how to empty it.

Many thanks

Re: Freestyle 650 answerphone memory cahe

licquorice — Wed, 12 Feb 2025 14:25:48 GMT

Delete all the messages?

Re: Freestyle 650 answerphone memory cahe

theballen — Wed, 12 Feb 2025 15:03:02 GMT

Thanks but I have deleted all the messages, but it still flashes!

Re: Freestyle 650 answerphone memory cahe

Leanne_T — Fri, 14 Feb 2025 08:39:39 GMT

Morning @theballen

Thanks for posting on the community.

Have you tried turning the answerphone off and then back on again to see if the light still flashes? If so and no change, could you leave a new message and then listen and delete the message, does the light still flash?

Leanne 🙂

Re: Freestyle 650 answerphone memory cahe

theballen — Mon, 17 Feb 2025 18:59:20 GMT

Thanks Leanne

Neither of these makes any difference.

I had this problem some years ago and a Bt helpline assisted me in emptying a cache, not deleting the messages after they are read which I always do. The Bt helpline for the Freestyle 650 is no longer covering this model.

So it seems that this cache ( 50 messages I believe) is full again. I never understood this cache which apparently still stores the message count even when they are deleted!

I believe the above was as I understood back before, but could be incorrect.

regards .....Barry

Re: Freestyle 650 answerphone memory cahe

Crimliar — Mon, 17 Feb 2025 21:11:02 GMT

It sounds like it doesn't defragment its (limited) storage. If this were anything other than a BT product, I'd say that was silly—until I remembered that the SH2 doesn't free up unused DHCP allocations—unlike every other router produced in the last 15 years!

Re: Freestyle 650 answerphone memory cahe

theballen — Tue, 18 Feb 2025 09:32:57 GMT

Interesting - so how would you deal with that?

Barry

Re: Freestyle 650 answerphone memory cahe

Leanne_T — Tue, 18 Feb 2025 13:57:55 GMT

Hi there @theballen

Thanks for coming back to me.

If you get in touch with our technical support guides they will get the answerphone looked into for you.

Ways to get in touch can be found on the Contact BT page.

Leanne.

Re: Freestyle 650 answerphone memory cahe

theballen — Tue, 25 Feb 2025 14:15:03 GMT

Thanks Leanne
Been in touch with the support guides who just put me onto a BT Product Helpline, but they could not help with this analogue model. Nobody seems to have any idea about the memory cache, just said unplug and re-plug after 5 mins.
I do not see that I am getting anywhere with this after numerous helpline calls.
Barry

Re: Freestyle 650 answerphone memory cahe

RIC9380 — Tue, 25 Feb 2025 15:30:44 GMT

To be honest this phone/answerphone is now nearly 20 years old so I'm not really surprised by the lack of support for it now from BT or its Guides, some of whom may be younger than the equipment! Have you tried to unplug the base, leaving it for about half an hour to clear the settings and then re-register the base by going into the menu settings? Other than that I can't currently think of another possible solution to this - sorry.

RIC9380 😊

Re: Freestyle 650 answerphone memory cahe

theballen — Wed, 26 Feb 2025 11:52:40 GMT

Ok, I have repeated many of the steps taken numerous times before and suddenly it seems to have cleared itself. Not sure exactly what step fixed it but it is ok now.
A glitch somewhere - that's electronics for you!
Many thanks to all who contributed.
Kind regards.......Barry

Re: Freestyle 650 answerphone memory cahe

Christopher_G — Wed, 26 Feb 2025 15:04:23 GMT

I'm not sure what fixed it, but glad to hear it's working, @theballen.

Thanks for letting us know. 🙂

Chris