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orange light flashing On SH2

Mark54 — Fri, 14 Feb 2025 16:57:20 GMT

the orange light blinks starts blinking when we connect the router to the network

Re: orange light flashing On SH2

licquorice — Fri, 14 Feb 2025 17:15:12 GMT

A little more information might help.

Has this just started to happen?

Is this a new service that has never worked?

A flashing orange light indicates that you have physical connectivity but your service hasn't been activated.

Re: orange light flashing On SH2

Mark54 — Fri, 14 Feb 2025 17:24:35 GMT

I never see the flashing orange light 😕 probably is a new function?

Re: orange light flashing On SH2

licquorice — Fri, 14 Feb 2025 17:33:03 GMT

No, it has always been a function of DSL connectivity but no PPPoE authentication.

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/what-do-the-lights-on-my-bt-hub-mean-

Re: orange light flashing On SH2

Mark54 — Fri, 14 Feb 2025 18:13:54 GMT

But after I gave it three minutes the I gave three hours it didn't change color.

Re: orange light flashing On SH2

licquorice — Fri, 14 Feb 2025 18:20:00 GMT

No, because it isn't authenticating. Perhaps if you answered my questions we might get a better idea of the problem.

Re: orange light flashing On SH2

Mark54 — Fri, 14 Feb 2025 18:29:39 GMT

It's start flashing two weeks ago

Re: orange light flashing On SH2

licquorice — Fri, 14 Feb 2025 18:35:48 GMT

This is like pulling teeth.

Did it work ok previously and then stopped working, or has it never worked?

Have you reported the fault?

Re: orange light flashing On SH2

Mark54 — Fri, 14 Feb 2025 18:38:41 GMT

It's work before then it's start flashing

Re: orange light flashing On SH2

WSH — Fri, 14 Feb 2025 18:38:55 GMT

If you watch an SH2 start up it goes green then it flashes orange, as it negotiates the connection with the other end, then it turns blue.

The orange stage only usually lasts a few seconds. If it is stuck on that it is failing to negotiate a connection with the other end of some reason. It's a fault and you'll need to phone it in.