https://community.bt.com/t5/BT-Devices/Bt-digital-voice-handset/m-p/2425501#M33424 <P>If the original phone is plugged into the hub instead of the wall socket , the volume of the original phone ‘ ringing’ shouldn’t be altered….if connecting it into the router instead of the wall socket has changed the location of the phone , and the new location is further away , or in a more enclosed place , so the phone is quieter because it’s further away from where your mother normally sits ( or whatever ) that got nothing to do with DV,</P><P>I’d suggest checking she hasn’t inadvertently altered the volume setting of the ringing &nbsp;on her own phone when moving it from the socket to the router</P> Thu, 20 Feb 2025 17:23:28 GMT iniltous 2025-02-20T17:23:28Z https://community.bt.com/t5/BT-Devices/Bt-digital-voice-handset/m-p/2425497#M33423 <P>My mam has just been switched over to DV, its so bad. She cannot hear the phone ringing any more, its not loud enough. I have asked for new handsets but they say we have to pay. This is disgusting</P> Thu, 20 Feb 2025 16:59:30 GMT https://community.bt.com/t5/BT-Devices/Bt-digital-voice-handset/m-p/2425497#M33423 Annaj1 2025-02-20T16:59:30Z https://community.bt.com/t5/BT-Devices/Bt-digital-voice-handset/m-p/2425501#M33424 <P>If the original phone is plugged into the hub instead of the wall socket , the volume of the original phone ‘ ringing’ shouldn’t be altered….if connecting it into the router instead of the wall socket has changed the location of the phone , and the new location is further away , or in a more enclosed place , so the phone is quieter because it’s further away from where your mother normally sits ( or whatever ) that got nothing to do with DV,</P><P>I’d suggest checking she hasn’t inadvertently altered the volume setting of the ringing &nbsp;on her own phone when moving it from the socket to the router</P> Thu, 20 Feb 2025 17:23:28 GMT https://community.bt.com/t5/BT-Devices/Bt-digital-voice-handset/m-p/2425501#M33424 iniltous 2025-02-20T17:23:28Z