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Bt Wholehome stuck on purple light

lewrab1 — Fri, 07 Mar 2025 16:24:27 GMT

Model: Whole Home Wi-Fi

One of my Bt wholehome disks has been stuck on purple more than 3 years and called "arcadyan default" so I cannot reconnect it to the mesh because it has gone back to the manufacturers default.

Does anyone know the default passwords for the extender so i could try and connect it to my computer and fix it's firmware?

Re: Bt Wholehome stuck on purple light

Crimliar — Fri, 07 Mar 2025 21:28:26 GMT

To be fair, that sounds like the firmware went bad. I'd doubt that short of some electical rework, you'll not be able to salvage it!

Re: Bt Wholehome stuck on purple light

Anonymous — Sat, 08 Mar 2025 08:24:23 GMT

@lewrab1

My Whole Home WiFi disks have a label on the back, (on a card that can be removed), that has both the default WiFi and Admin passwords.