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Landline Answer Machine not working

petejan1 — Sun, 09 Mar 2025 14:42:43 GMT

Hi I've recently upgraded my landline phone to the BT Premium. On trying to set up the answer machine it doesn't work. Handset 1 tells me it's not available, handset 2 on trying that one says it's on another handset

I've got the answer call on my contract. Any pointers

Re: Landline Answer Machine not working

Manatarms84 — Mon, 10 Mar 2025 10:49:22 GMT

If its the answering machine that is built into the handsets I would search the the model number online and find the user guide or ring the product helpline - the number for which is normally on the base of the handset or cradle.

If its the 1571 you are having issues with I would contact BT directly who will be able to fix it:

Fix landline | BT Help

This also has a service checker on to see if there are any area issues although unlikely for the voicemail specifically

Re: Landline Answer Machine not working

thecatcher — Mon, 10 Mar 2025 11:52:36 GMT

If you're on Digital Vloice your phones answer machine won't work but answers can be recovered from DV (it says here :-))

Re: Landline Answer Machine not working

TimCurtis — Mon, 10 Mar 2025 18:23:27 GMT

@thecatcher

You set DV's voicemail to answer after max number of rings and your answer phone to answer at less than that.