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Returning equipment

FEE42 — Sat, 15 Mar 2025 09:51:58 GMT

Hello,

I have received a bag for returning my equipment but it contains no address label.

There is no ‘return equipment ‘ link on the website.

how can I get BT to send a label?

Re: Returning equipment

Manatarms84 — Sat, 15 Mar 2025 10:02:23 GMT

If you didn't get a label with the bag, that's odd. You can either contact customer care and they will send one out for you or you can request one online here:

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Returning equipment

FEE42 — Sat, 15 Mar 2025 11:42:13 GMT

Thanks for your help.Unfortunately the link takes me back into the website which starts another unending loop of despair.

I have a phone number which is of course busy but will persevere! 😓

Re: Returning equipment

imjolly — Sat, 15 Mar 2025 11:45:11 GMT

you could try message no to billing and see if they will send bag

https://www.bt.com/help/contact-bt/account-and-billing/broadband