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Latest update to Smart Hub 2.

HHGTTG — Sun, 06 Apr 2025 09:16:50 GMT

My SH2 hub received an update this morning 6th April. Now have vers v0.45.00.08028-BT.

Anyone else got this?

Re: Latest update to Smart Hub 2.

MZone — Sun, 06 Apr 2025 11:46:34 GMT

No i’m still on
Firmware version:
v0.44.00.04123-BT
Firmware updated:
15-Jan-2025

Re: Latest update to Smart Hub 2.

WSH — Sun, 06 Apr 2025 11:52:48 GMT

You are probably one of the first.

As I understand it, there are too many Smart Hubs for BT to roll it out in one go, so it is staged according to line number. Based on past experience, I'll be a week or two down the road. (I'll start counting).

Checking...the previous update, as mentioned above, was the 13th of Jan.

Re: Latest update to Smart Hub 2.

HHGTTG — Sun, 06 Apr 2025 12:19:34 GMT

Yes, that's right. January was the last update.

Re: Latest update to Smart Hub 2.

WSH — Fri, 11 Apr 2025 07:46:35 GMT

Mine's just done a 14 day restart and, as I expected, it's still v0.44...as I said, it will be another week or two before it reaches me.

Re: Latest update to Smart Hub 2.

Tuffi55 — Fri, 25 Apr 2025 14:14:16 GMT

I have this and all my Amazon items stopped working. BT say not them, Amazon say buy all new....Echo show and Fire sticks! they were all fine before this update which came with new hub as my speed was meant to be 900...ish but was 33mbps. I have never even seen any of this....sat here for days trying to sort now have found hub settings online and this seems to be the only thing other than its set to WPA2 and Amazon fire stick says should be WPA2 CCMP or WPA2-PSK I cant find either of these settings?

Re: Latest update to Smart Hub 2.

imjolly — Fri, 25 Apr 2025 14:22:50 GMT

what router were you using before you got the SH2 that all your amazon devices were connected to? did you connect the amazon devices to the the SH2 SSID and wifi password OR did you do the easier way and change the SH2 SSID and wifi password to that of your previous router?

Re: Latest update to Smart Hub 2.

Tuffi55 — Fri, 25 Apr 2025 14:30:11 GMT

i already had the sh2 they just brought a new one to see if that was the problem. i changed all passwords etc on each item with new details. the echo show showed connected and wifi on but she kept saying having trouble connecting so in the end i did factory reset then when i tried to sign back in it just said timed out. them amazon man no. 4 went through again and de-registered it now i cant re-register....he was the one who said buy a new one technology moves on! I have spent about 8 hours on phone to Amazon and BT but nothing

Re: Latest update to Smart Hub 2.

HHGTTG — Fri, 25 Apr 2025 14:49:18 GMT

Would it not have bee better to have put the SSID and WiFi password of your previous SH2, that all your devices were connecting to successfully, into the replacement one (latest one) to avoid any complications? That way avoids having to go through all your previously connected devices thst worked with the 'old' router.

Re: Latest update to Smart Hub 2.

Tuffi55 — Fri, 25 Apr 2025 16:23:09 GMT

maybe if the guy here had said that. I have never had to do any of this my husband was the tech mind but he has advanced MS he has lost his eye sight speech and any movement another reason i am fuming as we only have an older tv in his room with no ariel so i was using the stick to get him tv to listen to now he has nothing. Can I assume that its the passwords etc and not the new update that is causing my problems then?

Re: Latest update to Smart Hub 2.

HHGTTG — Fri, 25 Apr 2025 17:10:35 GMT

I've never had updates of firmware cause any problem but others may say different. I think that the he SSID /Password in not recognised by all your previously connected stuff.

Re: Latest update to Smart Hub 2.

WSH — Fri, 25 Apr 2025 18:46:09 GMT

Mine updated on the 16th and I updated a second unit on the 17th. Both are fine, including any connected devices. I think the Amazon Guy was dodging the issue and giving you the easy answer. (From his point of view).

Are you sure you factory reset it correctly? The button needs to be held in for about 30 sec, until the light on the front goes green, rather than just a quick press.

The WPA2 will be PSK (Pre-shared key). (That’s the version used in the home market. The industry version is a little more advanced). If you have reset their SSID and password correctly it should work.

What you may find is that you need to temporarily disable the 5GHz, then go round and turn the other devices off and on again to force them to reconnect. Sometimes the 5GHz interferes with old devices doing that on 2.4GHz. Once everything is connected you can turn the 5GHz back on again.

Re: Latest update to Smart Hub 2.

Tuffi55 — Fri, 25 Apr 2025 18:56:47 GMT

thank you, I cant remember but very possible my attempt at FR not long enough but then I did that with Amazon and they timed, my only clock in house was my Echo show. I have been over all this many times now with Amazon and probably the best was a young girl at BT who was brilliant sounded like the one who knew all this the best, she not only went over all the BT side but then the Amazon too, nothing is working though, she did disconnect the 5GHz but we didnt at that point turn everything off again. I will start over again tomorrow. Just one thing, I do still have an Echo Dot, this has not been changed as I cant remember how to do it, I am scared to try anything as its the only thing that talks in the house even if she only says she cant connect! I will just remove the power though and see if that helps.