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BT Digital Phone stuck on Synchronising Handset Data X42-F81

herrbohnen — Wed, 17 Jul 2024 15:38:52 GMT

2 of my handsets are stuck in a loop stating "Synchronising Handset Data", no amount of battery removal, pressing the red button or resetting the hub will stop them, I might as well throw them out.

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

imjolly — Wed, 17 Jul 2024 15:45:52 GMT

Have you tried replacing the batteries with just ordinary alkaline just to test as long as not inserted on charger. Even though existing batteries show charge they may be faulty and given incorrect reading. If phone work then just replace batteries with new rechargeable batteries

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

VeteranISPUser — Wed, 17 Jul 2024 15:46:45 GMT

Hi @herrbohnen Battery removal is no good, they need new rechargeable batteries. Common problem.

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

herrbohnen — Mon, 22 Jul 2024 13:39:41 GMT

Bought and fitted new batteries, still the same

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

herrbohnen — Fri, 26 Jul 2024 09:59:23 GMT

In the bin they go then 🙄

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

imjolly — Fri, 26 Jul 2024 11:01:23 GMT

did you try resetting the SH2 now you have new batteries in the handsets?

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

herrbohnen — Fri, 26 Jul 2024 11:04:37 GMT

Yes and yes

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

herrbohnen — Fri, 26 Jul 2024 11:05:25 GMT

It's a pity they don't have a reset pin hole like other devices

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Beckham37 — Wed, 07 May 2025 19:00:10 GMT

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Alex_H — Thu, 08 May 2025 07:36:31 GMT

Hi @Beckham37,

Welcome to the BT Community

Are you having the same issue with your handset stuck on synchronising? Have you tried a reset of the handset and a reset of the hub/router to see if that resolves the issue?

Alex

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Beckham37 — Fri, 16 May 2025 06:45:00 GMT

Decided to buy another phone,but not BT