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BT Essential handset not playing number tones

Glatham2020 — Sun, 25 May 2025 11:11:05 GMT

I have a BT Essential Digital Home phone handset that, all of a sudden, will not play the in-call number tones. This is important because I need them for incoming calls from my gates to open them ( by pressing the number 3). I've done factory resets and used another handset but nothing has worked.

Any answers?

Re: BT Essential handset not playing number tones

Lesley_W — Mon, 26 May 2025 13:39:40 GMT

Hi @Glatham2020

Welcome to our community.

It sounds like you have tried the steps we'd usually suggest, so I'd recommend giving the team a call on 0330 123 4150 so they can help with this.

Lesley

Re: BT Essential handset not playing number tones

Glatham2020 — Tue, 27 May 2025 08:07:24 GMT

This number I have tried before where an automated message means I have to go through fault tests on the line but it doesn't give an option for faults to a phone. Is there a contact method so I can speak to technical support directly?

Re: BT Essential handset not playing number tones

Michael_D — Tue, 27 May 2025 09:54:16 GMT

That would be the only number for our customer service guides @Glatham2020, but you could also try the messaging service, which is available on our Contact Us page.

Michael