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Digital Voice

hugh111 — Sat, 21 Jun 2025 12:20:03 GMT

hello, I have received your correspondence with reference to digital voice change over. This morning I carried out the instructions and my BT Big Button phone when plugged into the green port marked phone on my BT Smart Hub 2 did not work.

So do I need to carry out the re-plugging with my current phone please.

Re: Digital Voice

WSH — Sat, 21 Jun 2025 13:31:30 GMT

This is a customer-to-customer help forum and you are not talking to BT, as such. The only employees on here are the moderators. Everyone else, including myself, are fellow customers.

When was the switch over supposed to go through? It can take up to midnight on the day given.

Have you tried restarting the Smart Hub? It often needs a restart to pick up the new settings, even though the instructions fail to say this.

If the switch over has gone through, your phone number should appear on the homepage of the Smart Hub. Is it there or does it say “Not configured”? If the latter, the change has not gone through yet.

Re: Digital Voice

hugh111 — Sat, 21 Jun 2025 13:43:19 GMT

All i have received are the flyers, but none have given a change over date. My smart hub 2 does not have any digital readout, it is buttons, lights and ports only.

Re: Digital Voice

WSH — Sat, 21 Jun 2025 13:51:35 GMT

OK, it sounds as though those are preliminary flyers. They will give you an actual date at some point and they will text you when the changes goes through.

Plug your phone back into the wall socket again and check if it works. If it does you can leave it like that until they notify you with a date.

(If you are interested, you can log into the Smart Hub from a computer on 192.168.1.254 using the paswword on the card on the back. That will show how it's been configured. It's not essential, though. So up to you if you do that).

Re: Digital Voice

hugh111 — Sat, 21 Jun 2025 15:03:27 GMT

Thank's WSH, sounds like I am a bit ahead of myself. Hugh