This topic

Return bags

Kizzaix — Fri, 01 Aug 2025 15:18:51 GMT

Just wondering if anyone else is having an issue regarding requesting a return bag to send back devices? I moved 6 weeks ago and I've now requested a return bag 5 times and still nothing has arrived. The only thing arriving is a plethora of texts and emails reminding me though (agh!)

Is it just me??

Re: Return bags

Kodikid — Fri, 01 Aug 2025 15:29:57 GMT

You moved?

Hmmm wonder where those bags are going

Re: Return bags

gg30340 — Fri, 01 Aug 2025 15:33:20 GMT

Have you checked in your MyBT about returning equipment. I think you can get one sent from there.

If you call BT Billing 0330.1234.150 you can request that they send one out to you.

Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.

Re: Return bags

Kizzaix — Fri, 01 Aug 2025 15:32:46 GMT

I requested via the cancellation phone call to be sent to my new home. The others have been requested via the website with the address being my new one...