https://community.bt.com/t5/BT-Devices/BT-box-remote-control/m-p/2440730#M33870 <P>I have had my BT box for a</P><P>long time The remote control has a few buttons that no longer work effectively Am I entitled to a replacement for free? My contract is up for renewal and I don’t want to renew if I cannot use the box properly Have not required any replacements or exchanges of box or remote since signing up to tv package many years ago</P> Tue, 12 Aug 2025 14:52:24 GMT Golfwife 2025-08-12T14:52:24Z https://community.bt.com/t5/BT-Devices/BT-box-remote-control/m-p/2440730#M33870 <P>I have had my BT box for a</P><P>long time The remote control has a few buttons that no longer work effectively Am I entitled to a replacement for free? My contract is up for renewal and I don’t want to renew if I cannot use the box properly Have not required any replacements or exchanges of box or remote since signing up to tv package many years ago</P> Tue, 12 Aug 2025 14:52:24 GMT https://community.bt.com/t5/BT-Devices/BT-box-remote-control/m-p/2440730#M33870 Golfwife 2025-08-12T14:52:24Z https://community.bt.com/t5/BT-Devices/BT-box-remote-control/m-p/2440762#M33872 <P>If you're about to renew a tv package then almost certainly you can request and receive a new box. If you're renewing just the broadband then probably not.&nbsp;</P><P>Loads of BT tv remotes on ebay if BT don't play nice.</P> Tue, 12 Aug 2025 17:44:07 GMT https://community.bt.com/t5/BT-Devices/BT-box-remote-control/m-p/2440762#M33872 Kodikid 2025-08-12T17:44:07Z