This topic

'Check Phone Line' Displaying on Phone

BMD007 — Wed, 10 Dec 2025 16:29:28 GMT

I have a 'Check Phone Line' error message on my handset and no dial tone. The handset is plugged into the router (Home Hub 2) and the broadband is working fine. I have tried unplugging the handset cable and plugging it back in and turning the router off for 30s but same message.

Any suggestions?

Re: 'Check Phone Line' Displaying on Phone

WSH — Wed, 10 Dec 2025 16:48:46 GMT

Was it working before or is this a new installation of Digital Voice(DV)? The hub manager page on 192.168.1.254 should display your phone number. If it does not and this is a new move to DV it could take up until midnight for it to go live. The old phone socket should remain usable in the meantime.

Re: 'Check Phone Line' Displaying on Phone

imjolly — Wed, 10 Dec 2025 17:16:31 GMT

Have you checked the handset batteries as they are poor quality and there are numerous post about replacing batteries. You need rechargeable batteries but for test you can just normal batteries just put phone on base to charge

Re: 'Check Phone Line' Displaying on Phone

chrisjp — Wed, 10 Dec 2025 17:19:14 GMT

If you've temporarily put normal non-rechargeable batteries in the phone, you should NOT put it on the charging base.

Re: 'Check Phone Line' Displaying on Phone

WSH — Wed, 10 Dec 2025 17:58:09 GMT

Good suggestions both, but the OP did say "The handset is plugged into the router " so it suggests it is not battery operated.

Re: 'Check Phone Line' Displaying on Phone

BMD007 — Thu, 11 Dec 2025 08:39:35 GMT

WSH: It was working until Sunday, nothing has changed since then. I moved to Digital a good while ago.

WSH: The handset does have rechargeable batteries. The router is about comms not power.

Re: 'Check Phone Line' Displaying on Phone

WSH — Thu, 11 Dec 2025 17:33:11 GMT

Exactly what phones are they?

The BT supplied digital phones have a well known problem with defective batteries, as imjolly indicated. From what you've said, it sounds as though you have a cordless base station connected to the hub though. If so, it might be worth deregistering the handsets and reregistering them. Possibly also reset the base station and set it up again.

Beyond that, I suspect you need to phone it in as a fault.

Re: 'Check Phone Line' Displaying on Phone

licquorice — Thu, 11 Dec 2025 19:16:46 GMT

The OP has yet to answer the question as to whether the hub is displaying the phone number or 'not configured'.

Like many threads on the forum its like pulling teeth getting the full information.

Re: 'Check Phone Line' Displaying on Phone

Outdoorsbloke — Fri, 13 Mar 2026 07:03:19 GMT

Hi,

After contacting the online support, they re-set my router remotely. So when it happened again, I used a paperclip to press the re-set button on the back of my router.

After a few minutes everything was working fine again. It’s happened about two other times since then and re-setting (not turning on and off) the router has worked each time.

Re: 'Check Phone Line' Displaying on Phone

WSH — Fri, 13 Mar 2026 13:14:46 GMT

Can't say I've encountered that and I've been on DV for two and a half years now. Then again, I'm not really a regular phone user.