This topic

BT Recordable TV Box issue

valofstoney — Thu, 01 Jan 2026 21:34:42 GMT

TV Box is not working.

Screen moves between "BT Waking Up" then after a while it moves to "youview please wait" then returns to BT Waking etc ....

It is a BT Recordable TV Box and old.

A) Tried Reboot -failed.

B) Tried "Reset to Keep Recordings" - failed.

C) Tried "Reset to Delete Recordings" - failed.

D) Tried to reset by Remote - failed as no communication between Remote/TV Box

Hence, no other options left from BT instructions.

E) Tried "Software Reset (Recommended)" to see what would happen.

For approximately a few seconds the reset appeared to commence and then it reverted to the initial state of "BT Working" & "youview please wait" and continued for however long I left the TV Box switched on.

B), C) & E) were tried three times each with the same result.

Hence this email.

Thoughts & comments welcome.

Re: BT Recordable TV Box issue

andydenyer — Fri, 02 Jan 2026 17:29:40 GMT

That's a very old box that I don't think is supported any more.

Re: BT Recordable TV Box issue

NigelB72 — Fri, 02 Jan 2026 17:47:09 GMT

@valofstoney that sounds like a hard drive failure and if it is, the box is dead. If you have an active BT/EE subscription, report it as a fault and they should replace the box for you

Re: BT Recordable TV Box issue

zulu17 — Fri, 02 Jan 2026 20:21:28 GMT

@valofstoney is this a box that was known to be working and has recently developed the problem or one that may not have not been used for some time ?

Re: BT Recordable TV Box issue

valofstoney — Sun, 04 Jan 2026 12:13:43 GMT

thank you for your input

Re: BT Recordable TV Box issue

valofstoney — Sun, 04 Jan 2026 12:14:26 GMT

I shall report it to BT as I have a BT subscription. Thank you

Re: BT Recordable TV Box issue

valofstoney — Sun, 04 Jan 2026 12:16:05 GMT

The box was working successfully until the isssue occurred.

Re: BT Recordable TV Box issue

zulu17 — Sun, 04 Jan 2026 12:48:08 GMT

The likely scenario as you have an active subscription is that BT would supply a replacement loan box (probably a later model).

Re: BT Recordable TV Box issue

valofstoney — Sun, 04 Jan 2026 14:29:30 GMT

Reported and new (later model) box being supplied. Thank you