This topic

EE Hybrid Connect Hub

homeradio — Mon, 05 Jan 2026 14:05:22 GMT

We have an EE Hybrid Connect Hub that does not seem to be working correctly.Following set up the

display lights show the blue signal level and the EE logo flashes blue and then a solid blue light

appears.After a minute the logo starts to flash RED. I've reported to BT but so far not been able to

resolve. I also have another EE Connect hub on a BT Business account at a different address that does the

same thing. This morning I was able to check another of the EE Hybrid Hub at another premises and this was

also flashing RED.With my own installation I decided to remove the internet cable from the BT Hub to simulate

the function of the 4g Connect hub after 45 minutes the logo was still flashing red.Is this a known problem or

am I doing something incorrect, the hub has worked correctly in the past but recently showed this problem.

Re: EE Hybrid Connect Hub

Kimberlin — Mon, 05 Jan 2026 14:23:26 GMT

@homeradio

Someone will undoubtedly join the fray shortly with actual advice, but you ought to be asking for advice either from EE themselves or on their forum. Unless you are a BT customer using a EE hub supplied by BT?

If you’re a business customer, you’re in the wrong place anyway as this is a residential forum.

Re: EE Hybrid Connect Hub

homeradio — Mon, 05 Jan 2026 14:42:55 GMT

BT Supplied the HUB and I'm a BT residential customer.

Re: EE Hybrid Connect Hub

Kimberlin — Mon, 05 Jan 2026 14:47:46 GMT

@homeradio

Apologies, I wasn’t aware that BT now actively send BT residential customers EE specified hubs/routers. Nothing like throwing confusion into the mix.

Re: EE Hybrid Connect Hub

licquorice — Mon, 05 Jan 2026 16:25:21 GMT

@Kimberlin The Hybrid Connect device has always been branded EE as it uses the EE mobile network.

@homeradio Does it work ok if connected to the hub via Ethernet rather than WiFi?

Re: EE Hybrid Connect Hub

homeradio — Mon, 05 Jan 2026 17:44:58 GMT

It's the same on WiFi as with the Ethernet connection.

Re: EE Hybrid Connect Hub

licquorice — Tue, 06 Jan 2026 08:53:21 GMT

Have you tried a factory reset of both devices, hub and Hybrid connect?

Re: EE Hybrid Connect Hub

homeradio — Tue, 06 Jan 2026 09:22:04 GMT

Hello, I've reset my own EE Connect hub,

but not the router.

My concern is the other 2 hubs that are not

my property are doing the same at different

addresses.

Re: EE Hybrid Connect Hub

misteralex844 — Fri, 09 Jan 2026 06:29:54 GMT

Flashing red on the EE Hybrid Connect Hub logo means the unit isn’t successfully connecting or staying paired with the main BT/EE hub, even if the signal bars are blue. This is a known issue and can happen due to pairing failure, firmware problems, or a faulty unit, and it’s why unplugging the broadband cable didn’t trigger 4G backup. Try fully power-cycling both devices, placing them close together or pairing via Ethernet, and factory-resetting the Hybrid Connect; if it still flashes red at multiple sites, it’s very likely a hardware or network-side fault and BT/EE will need to replace or reprovision the unit.

Re: EE Hybrid Connect Hub

homeradio — Fri, 09 Jan 2026 11:26:14 GMT

Thank you for your reply and the explanation regarding pairing. Not sure if I confused you or I'm reading your reply incorrectly but it's 3 different addresses and 3 different EE Hybrid Hubs showing the problem, all paired using ethernet connections. I've not factory reset the BT hub and Connect hub at all 3 locations only my own with no difference. I've asked a colleague at a totally different location to try and connect his EE Hybrid hub to see if he gets the same problem.

Re: EE Hybrid Connect Hub

homeradio — Sun, 18 Jan 2026 18:40:07 GMT

Hello,

Went to the business installation over the weekend, checked / replaced the ethernet cable went through the setting up procedure again. Worked / Paired okay for a few minutes with EE logo Blue then changed as the picture shows to red and flashing. Logging onto the BT Business router it was showing Hybrid Connect signal strength good Status Ready.

I've possibly exhausted all the checks I can do at this point in time and have put to one side until I have more feedback on how to resolve, bearing in mind this happens at 2 other locations. Thank you for all your help so far.

procerdureEE Hybrid Connect

Re: EE Hybrid Connect Hub

Katie_B — Tue, 20 Jan 2026 10:45:09 GMT

Hi @homeradio.

I would recommend getting in touch with our technical care team.

The team will complete some troubleshooting to try find the cause of this.

Please keep us updated here on the community following your call.

Katie

Re: EE Hybrid Connect Hub

homeradio — Tue, 20 Jan 2026 12:22:13 GMT

Hello,

Will give technical another try as contacted them prior to

the BT community and keep you updated.

Re: EE Hybrid Connect Hub

Leanne_T — Tue, 20 Jan 2026 14:32:07 GMT

Hi @homeradio

That would be great if you can get in touch and the team will help you further 🙂

Let us know how you get on.

Thanks.

Leanne.