https://community.bt.com/t5/BT-Devices/Old-internal-BT-box-potentially-phone/m-p/2457549#M34424 <P>We are looking to take an internal wall down which has a very old BT box on, most likely phone, who do i contact to find out 1; if its live and 2; for removal and reinstate if its still used&nbsp;</P><P>&nbsp;</P><P>Thank you&nbsp;</P> Tue, 17 Mar 2026 13:33:11 GMT Pbliss90 2026-03-17T13:33:11Z https://community.bt.com/t5/BT-Devices/Old-internal-BT-box-potentially-phone/m-p/2457549#M34424 <P>We are looking to take an internal wall down which has a very old BT box on, most likely phone, who do i contact to find out 1; if its live and 2; for removal and reinstate if its still used&nbsp;</P><P>&nbsp;</P><P>Thank you&nbsp;</P> Tue, 17 Mar 2026 13:33:11 GMT https://community.bt.com/t5/BT-Devices/Old-internal-BT-box-potentially-phone/m-p/2457549#M34424 Pbliss90 2026-03-17T13:33:11Z https://community.bt.com/t5/BT-Devices/Old-internal-BT-box-potentially-phone/m-p/2457610#M34425 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/349377">@Pbliss90</a></SPAN>.</P> <P>Thanks for coming to the community.</P> <P>I'd recommend <A href="https://www.bt.com/help/contact-bt" target="_blank">getting in touch with our customer support team</A> and explaining what you're looking to get removed. They’ll be able to let you know if it’s safe to remove yourself or if an engineer visit is required.</P> <P>Debbie</P> Wed, 18 Mar 2026 14:49:40 GMT https://community.bt.com/t5/BT-Devices/Old-internal-BT-box-potentially-phone/m-p/2457610#M34425 Debbie_G 2026-03-18T14:49:40Z