This topic

engineer lefy items

cfr — Fri, 20 Mar 2026 16:22:36 GMT

engineer from open reach came and set up my new modem, but left behind some boxed items, cant get through to bt, to ask what do i do with them?

Re: engineer lefy items

WSH — Fri, 20 Mar 2026 19:31:25 GMT

Openreach and BT the ISP are actually separate companies, so BT couldn’t answer your question anyway.

Openreach have their own website, so you could try there. I’m not sure if it is really suitable, but there is this link to report equipment problems:

https://www.openreach.com/help-and-support/damage-health-and-safety

Alternatively, if it was a subby, like Quinns, working on behalf of Openreach, you’d need to contact them directly.

Re: engineer lefy items

36ULW — Fri, 20 Mar 2026 19:38:03 GMT

What did he leave, might be interested in acquiring them.

Re: engineer lefy items

cfr — Sat, 21 Mar 2026 08:26:14 GMT

open reach say they belong to bt, bt wont reply

Re: engineer lefy items

cfr — Sat, 21 Mar 2026 08:27:55 GMT

no idea they are boxed

Re: engineer lefy items

WSH — Sat, 21 Mar 2026 08:34:34 GMT

I'd just put them on one side for the moment then. If BT want them back they'll be in touch soon enough and they'll send you some return packaging.

(And just so you are aware, you are not talking to BT here. This is a customer-to-customer help forum and the only BT employees are the moderators. They may pick this up later).

Re: engineer lefy items

licquorice — Sat, 21 Mar 2026 08:58:13 GMT

@cfr do you mean he accidentally left some boxes that were not part of your install or deliberately left them?

If the latter, why not open the boxes and tell us what's inside so we can advise.

I suspect they could be a hybrid connect and WiFi disc if you have Halo 3+

Re: engineer lefy items

cfr — Sat, 21 Mar 2026 09:14:08 GMT

think its sorted, just rang actualy got through this time !!!! i said id be disposing of them, and amazingly someone is coming to collect them in 48 hours !