This topic

'Smart Hub 3 is coming soon'

Colin_London — Sat, 18 Apr 2026 15:54:34 GMT

Just updated the BT app on my BT mobile and first thing I notice is an advert at the top of the home screen as follows:

However the link does not work!

So, what's the deal? One of the main reasons I have not recontracted is because of the defunct hardware so BT may persuade me to stay if they can replace my Smart Hub 2 and Complete WiFi discs with WiFi 7 equipment.

BT Smart Hub 3

jamesahj — Wed, 15 Apr 2026 21:06:13 GMT

I’ve just updated the BT app on my phone and there is a heading saying a new smart hub 3 is coming soon

the link for more info doesn’t work so was wondering if anyone had any info, like when it’s coming and how much?

Google only says smart hub 3 is for business

Thanks

Re: BT Smart Hub 3

Dippu — Thu, 16 Apr 2026 07:35:36 GMT

Yes I noticed that after the latest App update. The link does not work.

Re: BT Smart Hub 3

MZone — Thu, 16 Apr 2026 08:09:38 GMT

The smart hub 3 has been out a while for bt business broadband customers. Think it has WiFi 6. Maybe they are going to launch it for residential customers now as to be fair we need an updated hub as EE customers seam to be getting priority on that at present.

Re: BT Smart Hub 3

WSH — Thu, 16 Apr 2026 08:39:29 GMT

It won't be the business hub, as that doesn't support digital voice.

Re: BT Smart Hub 3

Kodikid — Thu, 16 Apr 2026 10:02:25 GMT

Extremely unlikely

BT seems intent to migrate it's residential broadband customers to EE

The intention is to have EE as it's premier product with it's advanced router's and Plusnet as the budget alternative.

BT residential broadband is in a state of limbo at the moment . BT would rather new subscribers opted for EE or Plusnet.

Re: BT Smart Hub 3

licquorice — Thu, 16 Apr 2026 10:12:35 GMT

One thing is certain, they won't retrospectively swap out existing SH2s even if an SH3 is introduced, which is very doubtful.

Re: 'Smart Hub 3 is coming soon'

WSH — Sat, 18 Apr 2026 16:14:40 GMT

You're not the first to spot this:

https://community.bt.com/t5/BT-Fibre-broadband/BT-Smart-Hub-3/m-p/2459576

Re: BT Smart Hub 3

Colin_London — Sat, 18 Apr 2026 16:21:22 GMT

The advert on the app includes a picture of what appears to be the latest EE WiFi 7 router with a BT badge in the middle.

I would suggest this isn’t ‘unlikely’ but rather a nailed on development that is about to be announced.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Sat, 18 Apr 2026 16:22:36 GMT

Really this is the section to discuss it.

Re: 'Smart Hub 3 is coming soon'

Kodikid — Sat, 18 Apr 2026 16:22:47 GMT

Even if this was happening I seriously doubt it would be wifi 7.

Would be in all likelihood a rebadged EE wifi 6 router.

If you really want wifi 7 then simply join EE.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Sat, 18 Apr 2026 16:27:46 GMT

It is the new EE WiFi 7 router with a BT badge on the middle. Looks pretty conclusive to me.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Sat, 18 Apr 2026 16:30:12 GMT

@KodikidYou do realise they have decided to stop pushing people to EE and are maintaining BT as a domestic brand? As such it makes total sense that they had to update their equipment. I don’t know how much clearer the picture on this advert can be? It even says ‘better WiFi’ - what else can that be?

Re: 'Smart Hub 3 is coming soon'

Kodikid — Sat, 18 Apr 2026 16:34:25 GMT

That's odd just read this weeks cordbusters and no mention of BT bringing out a new router.

They're usually pretty perceptive over domestic tech

Also when I googled new BT router there was not a single mention anywhere.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Sat, 18 Apr 2026 16:39:35 GMT

Well this was the ‘basic’ WiFi 7 router being offered to new EE customers a few weeks back but now they only seem to be being offered the top of the range Plus.

So maybe BT has decided to use that equipment for BT users instead?

Which would explain why the websites hadn’t picked it up as it is an existing product that is just being repurposed to another brand.

Re: 'Smart Hub 3 is coming soon'

Zayndad786 — Sun, 19 Apr 2026 11:21:43 GMT

I have just been on with live chat through bt. This was a couple of section of their response.

Key Details on Smart Hub 3: Availability: Currently shipping for BT Business
customers. Technology: Features Wi-Fi 6 technology and is designed for FTTP.
Consumer Shift: Residential customers are likely to receive the Smart Hub 3
through EE branding, as BT transitions consumer services. Features: Provides
faster, more reliable speeds, and includes updated mesh systems (Complete WiFi
2).

I then asked if I had to upgrade to ee to get the new hub or can I get it through bt

You can get it however, being from new sales team I do not have access to do
it. You will need to call the dedicated team at 0800 800 150 and they will be
able to assist you with this,

I am an exisuting customer with the smart hub 2 which is outdated now.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Mon, 20 Apr 2026 08:02:59 GMT

So it is the same equipment that was being given to new EE customers until a few weeks ago.

I’m guessing the stock of SH2s has finally come to the end so this is being marketed as a new development.

The EE package did give the option of having WiFi 7 extenders added to the router so hopefully that will be possible to replace my complete WiFi discs. Presumably the EE equipment also has a phone port as they sell VOIP service too, although i don’t need that as i ditched Digital Voice when I last renewed over 2 years ago.

Re: 'Smart Hub 3 is coming soon'

Zayndad786 — Mon, 20 Apr 2026 08:34:46 GMT

Would it not be that new security software isn’t supported on the smart hub 2 from 2028 and 2027 for the smart hub.

Re: 'Smart Hub 3 is coming soon'

Kodikid — Mon, 20 Apr 2026 09:09:55 GMT

Wouldn't get overly excited because Disney plus and now uhd have been coming soon for several years.

Re: 'Smart Hub 3 is coming soon'

Colin_London — Mon, 20 Apr 2026 13:29:49 GMT

Also to add to the evidence the new BT app has this hidden away in the setup options - pretty bad photoshop to hide the EE logo though!