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Meet our next generation Smart Hub 3

James-B — Fri, 24 Apr 2026 09:43:22 GMT

Say hello to Smart Hub 3, our powerful next‑generation Wi‑Fi 6 router designed to deliver fast Wi-Fi securely around your home.

Built to power everything your household does online, whether that’s work calls, banking, streaming or scrolling. Smart Hub 3 delivers faster speeds, stronger performance and a smoother connection even when multiple devices are online at the same time, thanks to its Wi-Fi 6 technology.

Your Wi-Fi. Protected

Smart Hub 3 comes with Hub Threat Protect built in. It’s the first line of defence for your home network, protecting everyone connected to it from harmful content. It automatically blocks suspicious activity and lets you view all contained threats on a single easy-to-use dashboard. You’re in control, with the ability to override anything you know is safe.

Smarter Wi‑Fi control for the whole family

With account‑level Wi‑Fi Controls, you can pause the internet on selected devices and manage screen time with ease - all from one place. Perfect for helping families stay balanced and in control online.

Seamless whole‑home coverage

Add Complete Wi‑Fi Plus and enjoy a single, seamless Wi‑Fi network from basement to attic. Your devices automatically connect to the strongest signal as you move around your home, keeping speeds smooth and connections rock‑solid wherever you are.

Always connected with Hybrid Connect

Smart Hub 3 is also compatible with Hybrid Connect, giving you an automatic backup connection via the EE mobile network. So if your broadband drops, your home stays online - seamlessly.

Re: Meet our next generation Smart Hub 3

Kimberlin — Fri, 24 Apr 2026 09:46:58 GMT

Well, it’s definitely official then!

Re: Meet our next generation Smart Hub 3

WSH — Fri, 24 Apr 2026 09:52:33 GMT

The obvious missing piece of information, of course, is how much for existing customers to get one?

Re: Meet our next generation Smart Hub 3

Kimberlin — Fri, 24 Apr 2026 09:57:10 GMT

Well I assume you won’t get one as an existing customer unless your present router fails or you flip ISP and then return to BT later in the future. I assume then that if I decide to flip back to BT after my current contract ends, I may well end up with a SH3 which will just end up in the loft until it has to be returned.

Re: Meet our next generation Smart Hub 3

Kodikid — Sat, 25 Apr 2026 08:09:31 GMT

Impressive

Hopefully on e bay this time next week

Re: Meet our next generation Smart Hub 3

Kimberlin — Sat, 25 Apr 2026 13:01:12 GMT

@Kodikid If it goes the same way as the latest EE routers that have seemingly flooded eBay, it won’t take long. eBay is awash with brand new business SH3’s so the domestic SH3 will undoubtedly make it there in short order.

Router upgrade to smart hub 3

Jahz94 — Sat, 25 Apr 2026 14:29:09 GMT

Hello I was wondering if anyone has managed to upgrade to the smart hub 3 if you already have the smart hub 2 and are on the 900mbps package how much was it to upgrade for you? As I'm just curious to see what the outcome was if anyone has managed to get the upgrade? Thanks

Re: Router upgrade to smart hub 3

Colin_London — Sat, 25 Apr 2026 15:54:26 GMT

And all those naysayers on here who were absolutely certain this would never happen 🤣

Re: Meet our next generation Smart Hub 3

Bishopjoshua10 — Sat, 25 Apr 2026 20:13:00 GMT

When will this be released ?

Re: Meet our next generation Smart Hub 3

dephead2004 — Sat, 25 Apr 2026 21:23:24 GMT

Please may we know the BT part number of this new smart hub3

I am interested to know if it is the same as the business smart hub 3 F5394-CP

It seems like it may be a new part compatible with complete wifi.

Having just recontracted for 2 years and with 35 devices connected, i do think wifi 6 will help . So i too would like to know about availability for non recontractors

Re: Meet our next generation Smart Hub 3

WSH — Sat, 25 Apr 2026 21:34:28 GMT

I can't say for definite but information I have seen suggests it will be based on the EE Smart Hub Plus, which is WiFi 6.

Re: Meet our next generation Smart Hub 3

Colin_London — Sat, 25 Apr 2026 22:13:32 GMT

A new WiFi 6 hub necessitates a new WiFi 6 Complete WiFi disc to complement.

I wonder if this whole home WiFi disc will become the product that accompanies this hub for complete WiFi coverage?

https://www.bt.com/content/dam/bt/help/pdf/WH-WiFi-6-spec-sheet-V5.pdf

Re: Meet our next generation Smart Hub 3

Bishopjoshua10 — Sat, 25 Apr 2026 22:23:12 GMT

No, it will be the complete WiFi plus (from the business side)

pic below

Re: Meet our next generation Smart Hub 3

Colin_London — Sat, 25 Apr 2026 23:00:03 GMT

So this web page shows the spec of the Smart Hub 3 WiFi as 802.11ax 4x4, compared to 802.11ac 4x4 on Smart Hub 2.

Maximum theoretical speed is 2400Mbps on 5GHz and 1148Mbps on 2.4GHz.

This compares to 1733Mbps on 5GHz and 300Mbps on 2.4GHz for the Smart Hub 2.

However if you use Complete WiFi half of this capacity is lost due to the mesh backhaul, which is why connection speed maxes at 866Mbps on 5GHz for the Smart Hub 2, with only just over 500Mbps in real world throughput. WiFi 6 on Smart Hub 3 should push this to just over 700Mbps real world throughput on 5GHz.

(This demonstrates why EE has moved on to WiFi 7 only - WiFi 6 still cannot fully support the full speed of Gigabit Ethernet and higher connections).

Re: Meet our next generation Smart Hub 3

Bishopjoshua10 — Sat, 25 Apr 2026 23:02:57 GMT

Yes? Ok

Re: Meet our next generation Smart Hub 3

dephead2004 — Sun, 26 Apr 2026 06:30:38 GMT

Thanks that's interesting but the data sheet refers to whole home wifi. I was enquiring about the BT supplied complete wifi.

Does anyone know if the new smarthub 3 is compatible with the existing complete wifi discs?

Re: Meet our next generation Smart Hub 3

bobpullen — Sun, 26 Apr 2026 08:15:46 GMT

@dephead2004 - if it's like the EE equivalent (which I'd imagine it will be), it won't be compatible with the SH2 Complete WiFi discs.

Maximum theoretical speed is 2400Mbps on 5GHz and 1148Mbps on 2.4GHz.
This compares to 1733Mbps on 5GHz and 300Mbps on 2.4GHz for the Smart Hub 2.
However if you use Complete WiFi half of this capacity is lost due to the mesh backhaul, which is why connection speed maxes at 866Mbps on 5GHz for the Smart Hub 2

@Colin_London - this is a bit of a confused statement. 2400Mbps is the max speed for a 2x2 client using WiFi 6 and 160MHz channel width. 1733Mbps is the max speed for a 4x4 client (of which practically none exist in the market) using WiFi 5 and 80MHz channel width (the Smart Hub 2 doesn't support 160MHz).

The reason the speed tops at ~866Mbps on the Smart Hub 2 is because that's the max speed for a 2x2 client at 80MHz; it has nothing to do with backhaul.

A better comparison for 5GHz would be: -

Smart Hub 2 (WiFi 5): -
866Mbps (5GHz, 2x2, 80MHz)
1733Mbps (5GHz, 4x4, 80MHz)

Smart Hub 3 (WiFi 6): -
1200Mbps (5GHz, 2x2, 80MHz)
2400Mbps (5GHz, 4x4, 80MHz)
2400Mbps (5GHz, 2x2, 160MHz)
4800Mbps (5GHz, 4x4, 160MHz)

Edit: to use the EE hub 6 as a comparison, I can achieve > 1Gbps to a capable WiFi 2x2 client when the hub is operating at 160MHz.

Re: Meet our next generation Smart Hub 3

dephead2004 — Sun, 26 Apr 2026 08:13:55 GMT

Thanks. So it's a complete change of kit for the upgrade. 1 hub, 4 discs. Unlikely to be a freebie then

Re: Meet our next generation Smart Hub 3

Kimberlin — Sun, 26 Apr 2026 08:26:23 GMT

Just because one might currently be using WiFi discs with the SH2, who's to say that you would require them with the new SH3? The SH3 WiFi may well be more superior in reach as to alleviate the need for discs. Some routers are just better than others in overall performance.

Re: Router upgrade to smart hub 3

Peter_W — Sun, 26 Apr 2026 08:28:26 GMT

Hey there, @Jahz94

The Smart Hub 3 has only just been announced over the last few days, so no customers outside of internal trials will be using this yet.

I'll see if we can get some details on when exactly this will be available, and if there will be the option to directly upgrade, but normally this would only be the case if the customer is upgrading to Full Fibre and has an incompatible existing Hub.

Peter