This topic

Renewed contract

andwylie — Mon, 27 Apr 2026 18:31:03 GMT

Hi,

Just renewed my Halo3 contract and upgraded to Halo 3+ three weeks ago. I see now a new Smart Hub 3 is out. Will I be eligible for the new router or am I just unlucky and missed it by a few weeks? 🙄

Thanks

Re: Renewed contract

gg30340 — Mon, 27 Apr 2026 18:42:49 GMT

You could ask but don't be surprised if they say no.

Call BT 0330.1234.150 Billing.

Re: Renewed contract

Kodikid — Mon, 27 Apr 2026 18:53:55 GMT

As mentioned no harm in trying but initially it will be for new customers and those upgrading.

Re: Renewed contract

Kimberlin — Mon, 27 Apr 2026 19:00:11 GMT

@andwylie See the linked thread. Take particular note of a paragraph from the Moderator post extracted from it:

https://community.bt.com/t5/BT-Devices/Meet-our-next-generation-Smart-Hub-3/m-p/2460307#M34551

The Smart Hub 3 has only just been announced over the last few days, so no customers outside of internal trials will be using this yet.

Re: Renewed contract

Kodikid — Mon, 27 Apr 2026 19:12:56 GMT

Can't be much left to test as internally it's a EE smart hub plus.

Re: Renewed contract

Kimberlin — Mon, 27 Apr 2026 19:27:36 GMT

To be fair, the Moderators post was quite specific.

Some new customers will probably get the SH3 router quicker than others. Existing customers most likely won’t get one at all unless an upgrade to an existing service is requested. There must be literally 100’s of 1000’s of SH2’s in use.

If a customer is that desperate, just buy an even better router than the SH3 and one can have it almost straight away.