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BT Troubleshooter, BT Broadband Speed Checker

Newstarter — Fri, 08 Apr 2022 16:14:20 GMT

Hello - I want to carry out a Broadband Speed Test at my BT Hub. I log into the Smart Hub 2 in the usual way 192.168.1.254 and the usual small panels are displayed eg Status, Wireless, My Devices etc. I click on the one saying Broadband Performance Test. This brings up "Test Your Broad Speed", with a small panel "Test your Speed". Click on that, and it asks me to log into the BT Trouble Shooter to use the personalised speed tester. I log in with my known working BT ID & Password, but it just returns me to the log in page. How do I gain access to the Speed Tester at the Hub please. I am not on full fibre.

Re: BT Troubleshooter, BT Broadband Speed Checker

gg30340 — Fri, 08 Apr 2022 18:23:21 GMT

Use the following speedtest.

BTW Performance Tester (btwholesale.com)

Re: BT Troubleshooter, BT Broadband Speed Checker

Newstarter — Fri, 08 Apr 2022 18:32:42 GMT

Thank you Distinguished Sage - it worked perfectly and delivered the information I wanted. Very fast checker too.

Regards

Lester

Re: BT Troubleshooter, BT Broadband Speed Checker

Cicero — Sun, 10 May 2026 12:02:14 GMT

Since the change of My BT app the Speedtest says we need to run more tests, press that option and I go my web page for special offers not the trouble shooter. Tried the trouble shooter from my desk top got a code to my mobile, entered it and then the troubleshooter just spins , nothing. How do we access the hub manager when it says I need HTTPS connection.

My fibre line is below my guarantee but I can’t run any diagnostics.

What a mess.

Re: BT Troubleshooter, BT Broadband Speed Checker

imjolly — Sun, 10 May 2026 12:14:32 GMT

@Cicero

after entering 192.168.1.254 into address bar just select HTTPS then if you see warning select advanced then proceed anyway

Re: BT Troubleshooter, BT Broadband Speed Checker

Cicero — Sun, 10 May 2026 12:32:11 GMT

Thanks for that. My browsers won’t allow that unfortunately, keep saying the certificate is false. Proceed does not seem to be an option. How one accesses the hub manager now to make any changes or check something is impossible seemingly.

Re: BT Troubleshooter, BT Broadband Speed Checker

Cicero — Sun, 10 May 2026 12:43:08 GMT

Managed to do it on my phone to access the hub manager.Will see about the trouble shooter now.

Re: BT Troubleshooter, BT Broadband Speed Checker

imjolly — Sun, 10 May 2026 12:45:26 GMT

I can access using either chrome or Edge when I enter in edge I get secure connection required and in purple 'switch to HTTPS' and when I select that I get hub manager. I have done it that often in chrome it now just goes direct to hub manager without HTTPS warning

Re: BT Troubleshooter, BT Broadband Speed Checker

Cicero — Sun, 10 May 2026 13:29:51 GMT

Just found out that the new version of My BT app has a setting called Expert Settings that takes you to the Hub Manger , still get the same HTTPS message but it lets you through.