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smart hub 2

bobone — Sat, 11 Jul 2026 14:06:01 GMT

I was told by a Bt door knocker that my smart hub 2 is out of date and i should be due a upgrade , but i cant get through to bt ,does anyone know if this is true TIA

Re: smart hub 2

imjolly — Sat, 11 Jul 2026 14:18:46 GMT

the smart hub 2 works perfectly well with any package sold by BT there is a new SH3 but normally only given to new customers and customers upgrading and is not an automatic issue when you renew your broadband package

https://community.bt.com/t5/BT-Devices/Meet-our-next-generation-Smart-Hub-3/m-p/2460307#M34551

Re: smart hub 2

gg30340 — Sat, 11 Jul 2026 14:58:00 GMT

The door knocker obviously doesn't know what he was talking about and was trying to upsell you a more expensive package by telling you rubbish about needing it upgraded.