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Parcels from BT - Broadband battery, phone

camorr62 — Thu, 20 Aug 2026 10:58:09 GMT

My 97 year old neighbour has received 3 parcels from BT this year, all identical consisting of a battery pack for broadband, digital phone and a splitter cable. She did not request one, let alone three of these packages. I have tried to contact BT to find out what to do with these items but their customer service is infuriating. Anyone know why BT would be sending these unsolicited parcels to her, it is making her quite upset.

Re: Parcels from BT - Broadband battery, phone

imjolly — Thu, 20 Aug 2026 11:09:15 GMT

try contacting billing using message now and see if they can help or connect you with someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Parcels from BT - Broadband battery, phone

garybs29 — Thu, 20 Aug 2026 11:20:50 GMT

They won't be unsolicited, sounds very much like the equipment for a change to digital voice, have they received any other comms too?

Re: Parcels from BT - Broadband battery, phone

camorr62 — Thu, 20 Aug 2026 11:28:02 GMT

Finally got connected to someone, only to be confronted with multiple questions for 'security' which I could not answer as I am not the customer. All to answer a simple question as to why BT would keep sending her packages she had not requested

Very poor

Re: Parcels from BT - Broadband battery, phone

garybs29 — Thu, 20 Aug 2026 11:35:02 GMT

Again it's likely for the digital voice setup, ask her for any other comms too

As an aside it's not poor they're protecting somebody's account under data protection....