Upgrade to our latest BT Email app

JordanTA — Wed, 19 Mar 2025 10:20:58 GMT

Many customers are still using an old version of the BT email app which will soon stop working.

From 17 March, we’ve been reaching out to these customers to let them know they have 30 days to upgrade to our latest App.

Checking what version of the App you have

You can simply update to the latest version via the App Store/Google Play Store.

What this means

You’ll still be able to access your BT Email using webmail, using an email client or by installing the Mail App on an alternative compatible device (Android version 9 or later, or iOS 14 or later)
If you don’t upgrade before we stop supporting the old version, you’ll be unable to log in to your account

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