This topic

Emails going to draft and not sending

Carazi — Tue, 27 May 2025 14:52:51 GMT

I see this has been asked before but cannot see the solution. When trying to send emails they are going straight to the draft folder. They are not sending and cannot be accessed as the folder is continuously being synced.

Re: Emails going to draft and not sending

gg30340 — Tue, 27 May 2025 16:55:35 GMT

How are you using your email. Is it with app or email client or a web browser?

Re: Emails going to draft and not sending

Carazi — Tue, 27 May 2025 17:08:26 GMT

I sorted the issue, thanks, emptied my sent folder and reloaded the app. For info’, it was happening on both the app and web version.

Re: Emails going to draft and not sending

ChasSomerset — Wed, 27 Aug 2025 11:52:39 GMT

Hello Carazi and gg30340- I have exactly the same issue. I have 2 BT email addresses, and in each case, anything I "send" from my PC does not go but instead goes directly to my Drafts folder. Doesn't even hang around in my outbox. I get the staggeringly unhelpful message "something went wrong" Nor can either email address receive anything. But those two emails addresses are on my iPad and they send and receive perfectly well on that. In addition, I have been into the BT webmail and the mails are showing as sent and received in there.

My PC is on Windows11 , I use New Outlook as the email client, and have Trend Micro as my security software. I've checked the PC's email settings against the BT guidance for IMAP and STMP and to the best of my knowledge, both are correct. I've spent a good few hours looking through the internet to no avail, as many "solutions" are based on W10.

I assume it is some sort of conflict with Trend Micro, but they both worked ok until a day ago and I am sure I've not changed anything in TM.

If you had any thoughts, I'd be grateful.

ChasSomerset

Re: Emails going to draft and not sending

gg30340 — Wed, 27 Aug 2025 12:08:56 GMT

@ChasSomerset

If you suspect Trend Micro turn it off to see if that is the problem.

Re: Emails going to draft and not sending

ChasSomerset — Wed, 27 Aug 2025 16:03:42 GMT

Hello gg, thanks. Didn't solve anything. I have tried several other things, but need to go out for a while. will reply fully then.

Re: Emails going to draft and not sending

ChasSomerset — Thu, 28 Aug 2025 19:01:11 GMT

Apols for the delay, bit of a day… my wife tested positive for Covid!

Background, I have two BT emails C@BT and 8@BT which were causing me problems. I also have an email address nothing to do with BT, which is S@SRA. All three are still set-up on my old PC still and have been set-up on my new PC.

I uninstalled TM and it made no difference to what was sent and what went straight to drafts.

I removed 8@BT from my new PC. Switched off the PC. Went and had a cuppa, so it was off for 15 minutes. I then switched the new PC back on and re-added 8@BT. Then I sent an email from the re-added 8@BT to S@SRA. It went to drafts folder, but the word Drafts was replaced by the word Queued in a couple of seconds. Nevertheless, it was still there in drafts, 40 minutes later.

So - it seems that it isn't Trend Micro, but something to do with the settings for C@BT and 8@BT on my new PC. C@BT and 8@BT work perfectly when I use them on webmail. I’m further persuaded of that because I have plugged my old PC back in and those two troublesome email addresses work correctly on there.

I then removed C@BT from my new PC, waited and then readded it to the new PC. I can now send email from it instantly and it receives emails instantly. I did the same for 8@BT, but this time no change, emails still go straight to Drafts and wait until I give up.

If I use BT webmail, both email addresses work fine.

Re: Emails going to draft and not sending

gg30340 — Fri, 29 Aug 2025 06:41:44 GMT

As you have ruled out Trend I now suspect that there is a problem somewhere with Outlook.

I don't use Outlook so I don't know much about its set up but I think there is a repair function in its settings that you could try.

Failing that I would check all the settings are the same for both accounts when compared to those on your old PC.

I would also try a "restart" of the PC rather than a "turn off" inbetween any changes. This can help clear out any residual settings.

Re: Emails going to draft and not sending

ChasSomerset — Fri, 29 Aug 2025 08:33:08 GMT

Cheers gg, thanks for your help.

Our son's repetitive "Dad, Windows is old hat, get a Mac" is running through my head louder and louder !

Re: Emails going to draft and not sending

gg30340 — Fri, 29 Aug 2025 08:57:14 GMT

Ha ha, Macs don't come without their own issues!

Re: Emails going to draft and not sending

ChasSomerset — Fri, 29 Aug 2025 09:11:19 GMT

I wont tell him !

Re: Emails going to draft and not sending

ChasSomerset — Sat, 30 Aug 2025 09:36:45 GMT

Hello gg and anybody else who has the "Goes to Drafts and won't send" issue.

This is NOT a solution but it IS a workaround.

Summary – delete new outlook and install classic outlook. I know this is defeats the object of having W11.

Take a deep breath and do this :

Download and save your contacts, as they will disappear.
Open outlook, display your folders and at the bottom click “Remove account” do it. (Don’t worry, your BT website is an IMAP and so still holds all the emails)
Close Outlook and turnoff the PC .
Wait 30 seconds or so and then turn the PC back on and open new outlook.
Up on the ribbon you will see “Go to classic outlook “
If you can’t see it, go to the far right of the ribbon and click the down arrow, then click “classic ribbon” Click that and then "go to classic". It will take you to Apps > Installed apps > outlook. Click the three dots and click “uninstall”
Follow the instructions from then on to uninstall new outlook and to install classic outlook.
Close your PC again, wait 30 seconds and then switch it back on.
Click the Windows icon to bring up the Pinned menu. Classic Outlook is under the “Recently added” group, NOT on the pinned. Click it and it will open.
The go to the bottom of your folders list and add any accounts you need. Follow the instructions to do so.
Get your contacts reloaded.
You are all set !
TOP TIP – delete new outlook from the pinned menu, otherwise it will always open as the default email client. I also dragged classic outlook to my task bar as that is where I am used to seeing it.

Hope this is of some help.