https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435894#M155 <P>It happens with BT email app also Gmail. I mostly use br. Phone is Pixel 6a</P><HR /><P>&nbsp;</P> Thu, 12 Jun 2025 11:25:36 GMT Petersimmons5109 2025-06-12T11:25:36Z https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435860#M153 <P>Why do I get Download failed message when attempting to get attachments to emails?</P> Wed, 11 Jun 2025 19:31:50 GMT https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435860#M153 Petersimmons5109 2025-06-11T19:31:50Z https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435872#M154 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/345777">@Petersimmons5109</a></SPAN>.</P> <P>Welcome to the BT Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Is it purely when using the BT Email app that you're encountering this error, or do you get the same if you try logging in to view emails via <A href="https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/authorize?client_id=bf4e9e5e-0d73-46b3-ad02-06f335bd5105&amp;scope=bf4e9e5e-0d73-46b3-ad02-06f335bd5105%20openid%20profile%20offline_access&amp;redirect_uri=https://email.bt.com/mail/saf/sso.jsp&amp;response_type=code&amp;state=6BjmMop3ZOuzz94VpfC" target="_blank">BT Webmail</A>?</P> <P>Also what device are you doing this from, and does it have sufficient storage remaining?</P> <P>Peter</P> Thu, 12 Jun 2025 08:14:44 GMT https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435872#M154 Peter_W 2025-06-12T08:14:44Z https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435894#M155 <P>It happens with BT email app also Gmail. I mostly use br. Phone is Pixel 6a</P><HR /><P>&nbsp;</P> Thu, 12 Jun 2025 11:25:36 GMT https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435894#M155 Petersimmons5109 2025-06-12T11:25:36Z https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435897#M156 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/345777">@Petersimmons5109</a></SPAN> .</P> <P>Have you tried logging in to Webmail via a different device such as a PC to see if it gives the same error?<BR />Peter</P> Thu, 12 Jun 2025 12:02:51 GMT https://community.bt.com/t5/BT-Email-app/Email-attachments/m-p/2435897#M156 Peter_W 2025-06-12T12:02:51Z