This topic

Can't receive emails from family members or those cc to myself

keithnicholls — Fri, 18 Jul 2025 10:23:52 GMT

I have Microsoft 365 family with three family members. Suddenly ,we cannot send or receive emails from each other using outlook or web mail. If we send an email it shows as sent, but family do not receive it. If I send an email to a third party and cc myself ,I don't get a copy.

This is a recent problem. Have reinstsalled 365 without any change.

Anyone help please

Re: Can't receive emails from family members or those cc to myself

gg30340 — Fri, 18 Jul 2025 10:37:13 GMT

Check that you have not blocked the BT domain.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side.

Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Scroll down the list until you find the BT email address and BT Domain if they are there and select it.

Click on the small "Trash" symbol at the right hand side. It will only delete the email address from the blocked senders list not your contacts list.

Re: Can't receive emails from family members or those cc to myself

keithnicholls — Fri, 18 Jul 2025 10:42:03 GMT

Thank you I have tried that and none of the e mail addresses involved are shown

Re: Can't receive emails from family members or those cc to myself

Christopher_G — Fri, 18 Jul 2025 16:03:50 GMT

Hi @keithnicholls

Is there anything contained within the email that could be getting picked up accidentally as spam? If you send a text-only email, does the same thing happen?

Chris

Re: Can't receive emails from family members or those cc to myself

mowerv — Tue, 21 Apr 2026 20:06:04 GMT

I've same problem. Can't send myself a test text as doesn't arrive. Wife sending a copy email also not arriving. Nothing blocked. This problem is ongoing..

Re: Can't receive emails from family members or those cc to myself

Leanne_T — Wed, 22 Apr 2026 11:37:27 GMT

Hi @mowerv

Thanks for coming to the community.

Are you a BT Broadband customer?

Can you try the steps in the BT Email: I can't send or receive email page, to see if this helps with sending and receiving emails?

Leanne.