This topic

Email not updating

figment2709 — Sat, 23 Aug 2025 23:18:44 GMT

My email has not updated since 18th August. I've tried uninstalling, signing out. Nothing works. Any advice please?

Re: Email not updating

Debbie_G — Mon, 25 Aug 2025 08:26:55 GMT

Thanks for coming to the community.

Could you try logging in at BT Mail online to see if emails are updating there?

Another thing you could try is clearing the cache and data of your email app, if you're using a mobile device. This can help resolve any lingering sync issues.

Let me know how you get on.

Debbie

Re: Email not updating

figment2709 — Mon, 25 Aug 2025 16:50:45 GMT

Hi. I did log in via the web and that was not updating either. I tried clearing the cache and thankfully everything seems to be okay. Thank you for your advice.

Re: Email not updating

Peter_W — Mon, 25 Aug 2025 17:41:30 GMT

I'm glad to hear things have been looking good since giving that a try @figment2709.

You take care, and if you face any further trouble please let us know!

Peter

Re: Email not updating

figment2709 — Mon, 25 Aug 2025 17:46:00 GMT

Thank you, I will. Take care too.